Administrative Assistant

Cansel; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cansel is seeking a dynamic Administrative Assistant to support our sales team in Ottawa. The role includes administrative functions, customer service, and sales support, requiring strong technical skills and experience with SAP and Salesforce. Join us for a competitive compensation package and a supportive work environment.

Benefits

Competitive compensation package

Uncapped commission incentives

Flexible health and dental benefits

Group Life and Disability Insurance

Access to online pharmacy services

Company vehicle program

Employee Referral Program

Book Club program

Free access to online courses

Exclusive discounts through Perkopolis

Qualifications

• Minimum of 3 years in customer service and administrative support.
• Experience with SAP and Salesforce is required.
• Strong technical knowledge of survey and construction equipment.

Responsibilities

• Provide administrative support to the sales department.
• Assist customers with product selection and sales inquiries.
• Maintain customer database and monitor inventory levels.

Skills

Customer Service

Technical Aptitude

Interpersonal Communication

Multi-tasking

Detail-oriented

Tools

SAP

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are seeking a dynamic and organized Administrative Assistant to join our team. This role will encompass both administrative support functions and inside sales responsibilities, ensuring the seamless operation of our sales department while driving revenue growth through proactive sales initiatives.

As an integral part of our operations, you will provide administrative support to ensure the smooth functioning of our sales department. You will play a crucial role in maintaining accurate records, facilitating communication between departments, and assisting with various tasks related to sales and customer service.

In this role, you will...

1. Provide expertise on Cansel’s processes and help implement process improvements to increase efficiency
2. Assist walk-in Customers, on the phone and on the Chat line.
3. Assist customers in selecting the right products from a portfolio of survey, mapping, GIS equipment, and construction field supply products.
4. Ship and receive customer equipment, ensuring all parts and accessories are included.
5. Assist in preparing sales quotations and proposals for clients.
6. Maintain and update customer database in Salesforce and SAP systems.
7. Monitor inventory levels and assist in managing stock orders and shipments.
8. Act as a liaison between customers and technical support teams, facilitating resolution of issues or concerns.
9. Support inside sales efforts by identifying cross-selling and upselling opportunities, recommending appropriate products and solutions to meet customer needs.
10. Process invoice corrections.
11. Work with the sales team to achieve excellent order fulfillment.
12. Help support accounting activities.
13. Submit, process, and track customer orders using SAP and Salesforce.

About you...

We are looking for an energetic individual who can work within a team environment and prefers minimal supervision. To succeed in this position, you will possess the following characteristics :

• Experience with SAP is required.
• Experience with Salesforce is required.
• Experience with Trimble products, Can-net GNSS reference stations, and construction field supply products is required.
• Minimum of 3 years of experience in customer service and administrative support roles, with exposure to inside sales functions.
• Strong technical aptitude and ability to learn about construction and survey equipment specifications and applications.
• Experience using vendor software to find products and accessories, such as SECO, TRIMBLE, DuraTech, SitePro, and others as required.
• Experience using vendor tracking software to provide ETA, like SYNNEX.
• Strong interpersonal communication and telephone skills.
• Ability to multi-task and prioritize work activities appropriately.
• Remain calm and upbeat in a fast-paced and pressured environment.
• Detail-oriented.
• Self-disciplined and highly organized, with the ability to take initiative around the site.
• Ability to foster strong workplace relationships to create a positive work environment.
• Proven knowledge of computer information systems, including Microsoft Word, Excel, and Outlook.
• Demonstrated longevity with previous employers.

Why choose us?

In addition to our company's strong growth culture, Cansel offers:

• Competitive compensation package.
• Uncapped Commission incentives for the sales team.
• Flexible extended health and dental benefits.
• Group Life, Short-term Disability, Long-term Disability, AD&D, and Critical Illness Insurance.
• Access to online pharmacy services.
• Company vehicle program for Sales Reps.
• Employee Referral Program.
• Book Club program (we will buy any book that you feel would benefit your professional development).
• Free access to our online courses database.
• Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.
• Preferred rates on some gym memberships.