Administrative Assistant

Hamilton Family Health Team; Hamilton; On-site; CAD 43,000 - 55,000; Full time

Job summary

An established industry player is seeking a Clinical Receptionist to join their dynamic team. This role involves supporting high-quality patient-centered primary care through administrative functions, such as booking appointments, maintaining patient records, and liaising with healthcare teams. The ideal candidate will possess exceptional customer service and communication skills, thrive in a busy environment, and be proficient in Microsoft Office. This opportunity offers meaningful work, a competitive employee value proposition, and a chance to contribute to a caring and inclusive workplace that reflects community diversity. If you're passionate about making a difference in healthcare, this role is for you.

Benefits

Healthcare of Ontario Pension (HOOPP)

Extended health care benefits

13 paid Stat holidays

Flexible work schedule

Ongoing green initiatives

Qualifications

• Looking for a candidate with exceptional customer service and communication skills.
• Must be proficient in Microsoft Office and have experience in a clinical setting.

Responsibilities

• Book patient appointments and greet patients professionally.
• Maintain patient records and liaise with primary care teams.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Problem Solving

Multi-tasking

Education

BA or Diploma in Office Administration

Equivalent combination of education and experience

Tools

Microsoft Office

EMR (Practice Solutions Suite)

Job description

Your Opportunity:

The Hamilton Family Health Team is one of the largest Ontario Health Teams in the province.

The Clinical Receptionist is a member of the HFHT who will support administrative functions for the delivery of high-quality patient centered primary care.

Roles and Responsibilities:

• Booking patient appointments, greeting patients, and answering the HFHT phone line
• Liaising with patients and families in a professional and compassionate manner while maintaining privacy and confidentiality
• Maintaining patient records by obtaining, recording, and updating personal information
• Scanning and faxing patient information and consultation reports
• Liaising with practice-based primary care teams
• Overseeing and monitoring room bookings and scheduling
• Supporting the development of, and ongoing spread of groups
• May be required to support on-site, in-person groups (various locations TBD in Hamilton), with the Patient Care Coordinator supporting groups expansion.

***The above responsibilities are not to be considered all-inclusive.

If so, we are looking for a future colleague who has…

• BA or Diploma in Office Administration or equivalent combination of education and experience
• Exceptional customer service, communication and organizational skills
• Excellent interpersonal skills, with proven ability to work well in a team environment
• Demonstrated problem solving skills and initiative
• Proficient with Microsoft Office
• Must be able to multi-task and prioritize while working within a busy environment
• Experience with EMR (Practice Solutions Suite) an asset
• Previous experience in a clinical setting an asset
• Excellent attendance

Why Join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 13 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary:

Classification: Non-union

Primary Location: Hamilton

Multi-site: Yes

Schedule: Monday-Friday

Employee Class: Full-time (1.0 FTE)

Date Available: Immediately

Salary: $43,800 – $54,068

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention:

Last name, First name_Position by email: [e-mail]

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

We thank all applicants for their interest, only those selected for an interview will be contacted.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.