Administrative Assistant

Aerotek; Georgina; On-site; CAD 42,000; Full time

Job summary

A leading staffing agency seeks an HR/Field Operations Assistant to enhance customer support and manage onboarding processes. This role involves front-office responsibilities and requires strong customer service skills, attention to detail, and excellent communication. Candidates should have over two years in customer service, offering a competitive salary and potential bonuses in a dynamic environment.

Benefits

Comprehensive training program

Supportive culture

Qualifications

• 2 + years’ experience in a customer service-related position.
• Ability to tackle complex issues and develop innovative solutions.
• Detail-oriented with the ability to handle multiple tasks.

Responsibilities

• Manage client onboarding processes and ensure compliance.
• Provide outstanding front office customer service.
• Serve as liaison between field office and corporate teams.

Skills

Customer Service

Communication Skills

Decision-Making

Time Management

Job description

Overview

HR/Field Operations Assistant

Compensation: $42K paid hour + monthly bonus potential up to $333 (4K per year)

Hours: Monday – Friday, 8:00am to 5:00pm

Job Summary

The Administrative Assistant/ Field Operations Associateis responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role, sitting at the front desk. This individual will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities:

Client Onboarding

• Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

Contractor Onboarding

• Provide world class customer service in every interaction to ensure a quality candidate experience
• Receive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
• Document all candidate/contractor touchpoints and communicate updates in a timely manner
• Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
• Enter and manage background, drug testing and medical screening process for contractors
• Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
• Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
• Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
• In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Qualifications

• 2 + years’ experience in a customer service-related position

Competencies:

• Excellent written/or communication and interpersonal skills
• Strong decision-making ability
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Excellent time management and focus on deadlines and goals
• Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Personal Attributes:

• Natural team player
• Self-starter
• Critical thinker
• Seeks growth and self-improvement
• Flexible
• Resilient
• Self-aware

Why Aerotek?

Aerotek is a part of Allegis Group, the#1 Staffing Agency in the United States. We are a privately held organization with 250+ offices nationwide, and work with 95% of the Fortune 500 companies.

Working at Aerotek and why you will love it…

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect adynamic and competitive work environment.To ensure your success, you will take part in acomprehensive training program,surrounded by a positive andsupportive culturethat encourages everyone to helpdevelop themselves and others