Administrative Assistant

CASA Mental Health; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community mental health organization in Edmonton is seeking an Administrative Assistant for a casual, float position. This role involves greeting patients, booking appointments, and providing overall administrative support to the clinical team. The successful candidate will have strong customer service skills and a high school diploma, with preference given to those with relevant administrative experience. Competitive pay and the opportunity to make a real impact in mental health care are offered.,

Qualifications

• Two years of relevant administrative or customer service experience is preferred.
• Experience in a health care setting is an asset.
• Attention to detail and ability to appropriately prioritize work.

Responsibilities

• Develop an understanding of CASA’s programs to support patients and families.
• Greet guests, patients, and their families.
• Book appointments and check patients in upon arrival.
• Respond to phone inquiries and maintain an organized workspace.
• Provide administrative assistance to the Manager, Clinical Administration.

Skills

Customer service skills

Verbal communication

Written communication

Data entry accuracy

Microsoft Office proficiency

Education

High school diploma

Medical office assistant program

Business administration program

Job description

Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive. This is a casual, float position and will require ability to travel to all Edmonton and area sites.

Job Details

Wage range: $23.34 to $27.58 per hour
Shift structure: Monday to Friday, 7.25 hours per day
Primary location:CASA Fort Road
Secondary location(s):CASA West, CASA Centre, CASA Downtown, CASA House
Union:In-scope
Classification: Administrative Support II
FTE:0
Status:Casual

About the Role
The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.

The Administrative Assistant will:

• Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
• Greet guests, patients and their families, and liaise with staff to coordinate arrivals and direct families.
• Book appointments, make confirmation calls and register new patients.
• Check patients in upon arrival and update demographic data.
• Respond to phone inquiries, direct calls to the appropriate persons and take accurate messages.
• Maintain a clean, safe and organized work space.
• Perform general office administration duties such as photocopying, printing, mailing, facility opening and closing, etc.
• Provide administrative assistance to the Manager, Clinical Administration.

Qualifications

• Two years of relevant administrative or customer service experience is preferred.
• Successful completion of medical office assistant and/or business administration program is preferred.
• High school diploma.
• Experience in a health care setting is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Proficient in Microsoft Office software.
• High level of accuracy with data entry.
• Attention to detail and ability to appropriately prioritize work.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date: August 5, 2025
Please quote the following competition number in your application materials 25 -158