Administrative Assistant

Lifemark Health Group; Cranbrook; On-site; CAD 37,000 - 46,000; Full time

Benefits offered by this job

Learning and development support

National career opportunities

Collaborative multidisciplinary team

Job summary

Kootenay Therapy Center, now part of Lifemark Health Group, seeks an Administrative Assistant in Cranbrook, BC. You will support daily clinic operations, coordinate appointments, and assist patients with a welcoming, organized front-desk experience.

You will work closely with clinicians and administrative teams to ensure smooth patient flow, accurate records, and professional service. A high school diploma and familiarity with scheduling software are required.

Qualifications

• High school diploma or equivalent required; post-secondary education an asset.
• Previous administrative or customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Excellent organization, accuracy, and attention to detail required.
• Ability to multitask in a busy clinic environment.
• Proficiency with computers, spreadsheets, and scheduling software.
• Experience with insurance billing and claims processing is an asset.
• Collaborative, patient-first approach is valued.
• Flexibility to support clinic scheduling needs.

Responsibilities

• Welcome and assist patients in a friendly, professional manner.
• Manage appointment bookings, confirmations, cancellations, and follow-up calls.
• Answer phone calls and emails promptly and professionally.
• Coordinate with clinicians to support treatment plans and continuity of care.
• Guide clients through the clinic and transitions to treatment areas.
• Complete patient intake and maintain confidential records.
• Process payments, invoices, and insurance claims.

Skills

Communication

Organization

Multitasking

Customer service

Interpersonal skills

Attention to detail

Computers & scheduling software

Education

High school diploma or equivalent

Post-secondary education (asset)

Tools

Scheduling software

Spreadsheet software

Insurance billing software (asset)

Job description

Kootenay Therapy Center | A Lifemark Health Group Partner

Cranbrook, BC | Full-Time Employee

About Kootenay Therapy Center

Kootenay Therapy Center, now proudly part of Lifemark Health Group, is a well-established multidisciplinary clinic rooted in the beautiful community of Cranbrook, BC. Serving clients throughout the East Kootenays, our collaborative team of physiotherapists, exercise therapists, and rehabilitation professionals is passionate about helping people recover, feel their best, and live life fully.

We believe exceptional client care begins the moment someone connects with our clinic. Our Client Care Coordinators work closely with clinicians to create a welcoming, organized, and supportive experience, ensuring clients feel informed and cared for throughout their rehabilitation journey.

If you’re personable, organized, and enjoy building meaningful connections, this is an opportunity to join a supportive multidisciplinary team that values collaboration, ongoing learning, and the community we serve.

As an Administrative Assistant, you’ll play an important role in the daily operation of the clinic and the experience of every client who walks through our doors. You’ll work closely with our clinical and administrative teams to coordinate appointments, support patient flow, maintain accurate records, and provide friendly, professional service.

This is an opportunity to become an integral part of a locally rooted clinic while benefiting from the stability, development opportunities, and national network of Lifemark Health Group.

Your Impact

In this role, you will:

• Welcome and assist patients in a friendly and professional manner
• Manage appointment bookings, confirmations, cancellations, and follow-up calls
• Answer phone calls and emails promptly and professionally
• Coordinate with clinicians to support treatment plans and continuity of care
• Guide clients through the clinic and ensure smooth transitions to treatment areas
• Complete patient intake and maintain accurate, confidential records
• Process payments, invoices, and insurance claims
• Provide information about clinic services and follow-up scheduling
• Support daily clinic operations and patient flow
• Maintain an organized, welcoming, and professional reception area
• Build positive relationships with clients, team members, funders, and referral sources

Are You the Right Fit?

We’re looking for someone who is friendly, dependable, and committed to creating an exceptional client experience. You communicate clearly, pay close attention to detail, and remain organized while balancing multiple priorities.

• High school diploma or equivalent; post-secondary education is an asset
• Previous administrative or customer service experience
• Strong communication and interpersonal skills
• Excellent organization, accuracy, and attention to detail
• Ability to multitask and thrive in a busy clinic environment
• Proficiency with computers, spreadsheets, and scheduling software
• Experience with insurance billing and claims processing is an asset
• A collaborative, patient-first approach
• Flexibility to support clinic scheduling needs

Working at Kootenay Therapy Center

Enjoy the close-knit culture of a trusted East Kootenay healthcare provider while benefiting from the resources and national network of Lifemark Health Group.

Here’s what you can expect:

• Learning and professional development support
• National career opportunities
• Collaborative multidisciplinary team environment

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including Indigenous peoples, newcomers to Canada, women, visible minorities, persons with disabilities, and members of other equity-deserving groups.

Accommodation

Accommodations are available upon request for candidates taking part in any stage of the recruitment and selection process. Please contact [e-mail].

Ready to make a difference? We’d love to hear from you.