administrative assistant

Doaba Travel and Tours; Brampton; On-site; CAD 35,000 - 45,000; Full time

Job summary

Une agence de voyages recherche un coordinateur pour gérer les opérations quotidiennes, établir des politiques et offrir un excellent service à la clientèle. Vous devez avoir un certificat de fin d'études secondaires et une expérience de 7 mois dans un rôle similaire. Le poste exige de la flexibilité, un bon sens de l'organisation et une capacité à travailler sous pression.

Benefits

Formation en diversité et sensibilisation

Opportunités de mentorat pour les jeunes

Qualifications

• Expérience de 7 mois à moins d'un an en gestion ou en service à la clientèle.
• Aptitudes à travailler sous pression et avec des délais serrés.

Responsibilities

• Coordonner le flux d'informations au sein de l'équipe.
• Gérer les opérations quotidiennes.
• Établir et mettre en œuvre des politiques et procédures.
• Programmer et confirmer des rendez-vous.

Skills

Capacité à travailler de manière autonome

Communication orale excellente

Flexibilité

Capacité à multitâcher

Gestion du temps

Education

Certificat de fin d'études secondaires

Job description

Overview

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week
• Education: Secondary (high) school graduation certificate
• Expérience: 7 months to less than 1 year

Tasks

• Coordinate the flow of information within the team
• Direct and control daily operations
• Establish and implement policies and procedures
• Schedule and confirm appointments
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Order office supplies and maintain inventory
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Provide customer service
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support

Area of work experience

• Tourism

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Repetitive tasks
• Work with minimal supervision

Personal suitability

• Ability to multitask
• Excellent oral communication
• Flexibility
• Organized
• Client focus
• Time management
• Quick learner

Experience

• 7 months to less than 1 year

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example : adjustable desks and chairs, accessible parking, etc.)

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees