Administrative Assistant

Wajax; Alberta; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Administrative Assistant/Receptionist, where you'll be the welcoming face for visitors and the voice on the phone. This role is vital in ensuring smooth operations through effective communication and administrative support. You'll be responsible for greeting customers, managing correspondence, and maintaining strong relationships between departments. With a commitment to innovation and teamwork, this role offers opportunities for growth and development in a supportive environment. If you're looking to make an impact in a dynamic setting, this position is perfect for you.

Benefits

Employer-paid health and dental benefits

Health spending account

Training and e-learning programs

Exclusive discounts

Recognition and rewards program

Company-matched pension plan

Health and wellness initiatives

Qualifications

• 2-3 years of office administration experience required.
• Knowledge of industrial environments and ISO standards is a plus.

Responsibilities

• Greet visitors and manage incoming calls.
• Handle administrative duties including mail and office supplies.
• Build and maintain customer relationships.

Skills

Office Administration

Customer Service

Microsoft Office Suite

Communication Skills

Time Management

Education

College Diploma or Post-Secondary Education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Opportunity

As part of the Wajax team, the Administrative Assistant/Receptionist is responsible for greeting onsite visitors to the branch, answering phones, transferring calls to appropriate departments. The incumbent will also handle various administrative duties including ordering office supplies, distributing incoming mail, preparing outgoing mail, and creating documents using Word, Excel, and PowerPoint.

The Role

1. Greet visitors, customers, and vendors.
2. Answer incoming calls and manage correspondence.
3. Manage incoming and outgoing mail.
4. Open service work orders.
5. Prepare estimates and obtain purchase order numbers.
6. Respond promptly to customer inquiries, providing excellent internal and external service.
7. Check and set up customer accounts as needed.
8. Maintain strong communication between technicians, administration, parts, and customers.
9. Post time to work orders and process payroll.
10. Build and maintain customer relationships, including scheduling appointments and handling inquiries.
11. Schedule technicians for service work and take customer calls.
12. Maintain communication between the customer and service/parts departments during the work order process.
13. Monitor shop job statuses, ensure process adherence, and report to the service manager.
14. Issue internal MRO purchase orders, track, and receive vendor invoices.
15. Perform additional duties as assigned.
16. Flexibility during high-demand periods is required.

The Candidate

• College diploma or post-secondary education.
• 2-3 years of office administration experience.
• Knowledge of industrial environments, health, safety, and ISO standards.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Basic knowledge of heavy equipment is an asset.

The Company

Since 1858, Wajax has been a leading provider of industrial products and solutions across Canada, serving various sectors including energy, construction, transportation, and more. We are committed to innovation, teamwork, and diversity, supporting the industries that build and sustain Canadian communities.

Wajax offers a comprehensive compensation package including competitive pay, benefits, learning opportunities, and perks such as discounts, training, and wellness programs.

Additional Benefits

• Employer-paid health and dental benefits with no waiting period, plus a health spending account.
• Industry-leading training and e-learning programs.
• Exclusive discounts with manufacturers and service providers.
• Recognition and rewards program.
• Company-matched pension plan.
• Health and wellness initiatives.

We value diversity and inclusion and are an equal opportunity employer. Final candidates will undergo pre-screening. Please inform us if accommodations are needed during the interview process.

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