Administration/Waiting List Manager - ECMS

NHS Ayrshire & Arran; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking an Administration/Waiting List Manager to oversee specialty waiting lists and provide administrative support within a clinical setting. The ideal candidate should possess excellent communication and interpersonal skills, be able to work under pressure, and have experience in waiting list management. This is a fixed-term role with a Monday to Friday shift pattern, offering an opportunity to contribute to improving patient services in a dynamic environment.

Qualifications

• Experience in waiting list management is required.
• The ability to manage deadlines and adapt to changing priorities is essential.
• Enthusiastic and keen to develop new ideas to improve patient services.

Responsibilities

• Manage specialty waiting lists and ensure compliance with targets.
• Lead administration/waiting list training and manage clerical staff.
• Provide effective administrative support to clinical services.
• Have line management responsibility for administrative staff.

Skills

Communication skills

Interpersonal skills

Ability to work under pressure

Time management

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across various clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, expanding to 2.2 million when regional and national services are included.

This is a fixed-term post for 12 months.

The shift pattern is Monday to Friday, 9 am to 5 pm.

Please note that the salary is pro-rata for part-time hours.

General Medicine (South Sector) offers comprehensive inpatient and outpatient services to NHS Greater Glasgow & Clyde and the West of Scotland. The inpatient services are primarily based at Queen Elizabeth University Hospital (QEUH) and Gartnavel General Hospital. Outpatient services are located at Gartnavel General Hospital, New Victoria ACH, and QEUH. The service supports a wide range of specialties, including Gastroenterology, Respiratory, Cardiology, Inherited Cardiac Conditions, Diabetes and Endocrinology, Rheumatology, Immunology, General Medicine, and Respiratory and Cardiac Physiology.

The postholder will be responsible for administrative services within the sub-specialties, including:

1. Managing designated specialty waiting lists and ensuring compliance with Treatment Time Guarantees (TTG) and waiting time targets.
2. Leading administration/waiting list training and managing clerical staff to ensure adherence to waiting list procedures, in line with ‘New Ways’ procedures and the Patients’ Rights Act.
3. Providing effective administrative support to clinical services within their area.
4. Having line management responsibility for designated specialty administrative staff.

We are seeking an enthusiastic Administration/Waiting List Manager with excellent communication and interpersonal skills. The candidate should be keen to develop and support new ideas to improve patient services and foster a sustainable workforce. The ability to work under pressure, manage deadlines, and adapt to changing priorities is essential. Experience in waiting list management and staff management is required.

Informal Contact: Chris Park, Interim Service Support Manager, 0141 451 6180, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all community sections. We promote a culture of inclusion and pride ourselves on our diverse workforce.

By signing the Armed Forces Covenant, NHSGGC commits to being a Forces Friendly Employer and supports applications from the Armed Forces Community, recognizing military skills, experience, and qualifications throughout recruitment.

Applicants should provide authentic responses to all questions on the application form. The use of AI, automated tools, or third-party assistance to generate or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflecting your personal knowledge, skills, and experience. Non-compliance may result in withdrawal from the process.

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