Administration Manager

Job Description

You belong at Day & Ross.

Administration Manager

Full-time

Moncton, NB

As an Administration Manager, you will be responsible for overseeing all Terminal Administration, Customer Service, APT, Check-in, Check-out, LH OTB, and reporting department functions. Developing an engaged and motivated admin team is critical to the success of this role. A motivated, administrative professional with an emphasis on customer solutions and process improvement will be key to your success.

You will be a key manager in the terminal and have an important role in the overall success of operations. You will work with other managers as a unified team to achieve high customer satisfaction and improve current processes.

How You’ll Help

1. Manage the admin staff to ensure service, quality, and productivity objectives are met.
2. Plan and coordinate administrative procedures and systems; devise ways to streamline processes.
3. Manage employee issues such as poor performance, inappropriate behaviour, absenteeism, etc.
4. Recruit and train employees on systems, processes, and workflows.
5. Lead and support performance management processes, supporting employees' personal and professional development.
6. Monitor inventory of office supplies and manage purchasing within budget constraints.
7. Ensure employee scheduling meets customer and operational demands and complies with internal hours of work policy.
8. Collaborate with terminal-based teams and centralized corporate functions.
9. Maintain high service levels for internal and external customers.
10. Cultivate a positive and productive office culture.
11. Manage and maintain a safe office environment.
12. Oversee office communications and announcements.
13. Assist the Terminal Manager with special projects as needed.
14. Serve as the point of contact for employee inquiries about office policies, benefits, and HR matters.
15. Assist in onboarding new employees.
16. Act as a liaison between departments to ensure effective communication and coordination.
17. Regularly review KPIs to ensure they align with organizational goals.
18. Perform other duties as required.

Your Skills & Experience

• Post-secondary education in business administration or a related field is an asset.
• A combination of education and experience may be considered.
• At least 1 year of experience in billing, transportation, or a related field.
• Experience in project management of large complex projects is beneficial.
• Deep knowledge of the technology environment.
• Background in business or equivalent work experience preferred.
• Experience with complex supply chain management methodologies.
• Advanced communication skills.
• Proficiency with MS Office, Oracle, and web-based programs.
• Strong customer relationship skills.
• Conflict resolution skills.
• Detail-oriented with the ability to work accurately in a high-volume, fast-paced environment.
• Ability to collaboratively champion business needs.
• Results-focused.

To apply, visit our Careers page at dayross.com.

If selected, you will be asked to provide references and undergo criminal background checks before employment. You will only be contacted if shortlisted for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown into one of North America's largest transportation and logistics providers. With over 7,500 team members across the US and Canada, we offer diversified freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

Our people are our greatest strength. We have been recognized as one of Canada's Best Managed Companies for over a decade and as a Top Company for Women to Work for in Transportation since 2018. Our values reflect those of our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross supports employment equity and encourages qualified members of designated groups to apply. We are committed to accessibility and removing barriers to participation, in line with Accessible Canada Regulations and our organizational values.