Administration Coordinator / In-office (Thunder Bay, Ontario Canada)

SCM; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in Ontario is seeking an Administration Coordinator to provide exceptional administrative support and customer service. The successful candidate will demonstrate professionalism and efficiency while managing tasks such as document control and client interactions within a dynamic team environment. This role requires strong organizational skills and the ability to adapt to changing priorities, crucial for maintaining high operational standards.

Qualifications

• Previous experience within a dynamic team preferred.
• Demonstrated ability to manage changing priorities.
• Proven ability to maintain high confidentiality.

Responsibilities

• Proofreading, answering and screening calls.
• Greeting clients and handling mail.
• Document control and client claims management.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

Attention to Detail

Education

Experience in an Administrative Support Role

Tools

Word

Excel

Outlook

Job description

Role Summary

As an integral member of the team, you will be the face of the company, adding to the professionalism of the corporate office by bringing the highest level of expertise in administrative skills and demonstrating a superior level of customer service. The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients. They will display their customer service eccentric approach inherent in their day-to-day activities and will be a key contributor to the success of the office by providing excellent administrative support to all teams.

• Professional demeanor and strong customer service skills
• Strong communication skills, both written and verbal
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Reliable and punctual
• Ability to work independently with minimum supervision
• Excellent organizational skills / ability to prioritize
• Demonstrated attention to detail

Responsibilities

• Proof reading
• Answering and screening calls
• Greeting clients and guests
• Handling incoming and outgoing mail including couriers
• Arranging for service of office equipment (copiers, telephones, etc)
• Document control : maintain client files, photocopy and distribute documents, scan mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing.
• Opening new client claims and set up in the system
• Claim file management – assisting adjusters with updating files
• Administrative support to the Branch Manager
• Work with other administrators in the Region in a workflow pool
• Entering office expenses for cheque requests
• Other duties and projects as assigned

Qualifications & Experience

• Previous experience within a dynamic team will be given preference
• Experience in an administrative support role
• Previously demonstrated ability and comfort level using other software / databases
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate typing and experience with Word, Excel & Outlook skills are required
• All other computer applications – must have the aptitude and ability to learn as required

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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Administration Coordinator • Northwestern Ontario, Thunder Bay District, Canada