Administration Assistant

Caledonian Leisure Ltd; Juan de Fuca Electoral Area; On-site; CAD 37,000 - 47,000; Full time

Job summary

A leading UK tour operator is seeking an enthusiastic Administration Assistant to join their team in Hull. The successful candidate will act as the first point of contact for drivers, assist in managing staff rotas, and ensure compliance with health and safety standards. Excellent organisational skills and a commitment to customer service are essential. The role offers a supportive environment with opportunities for professional development and employee benefits.

Benefits

Company pension

Free parking

Employee discounts on holidays

Qualifications

• Strong organisational and time-management skills.
• Confidence in liaising with colleagues and external partners.
• Excellent attention to detail.

Responsibilities

• Act as a first point of contact for drivers.
• Assist with the preparation and management of staff rotas.
• Manage uniform ordering and distribution for depot staff.

Skills

Organisational skills

Customer service

Proficiency in Microsoft Office

Problem-solving

Job description

We are looking for enthusiastic and organised and friendly Administration Assistant to join our friendly team in Hull and become part of our UK & European tour operations programme. As one of the UK’s leading coach tour operators we are looking for individuals who enjoy working with people.

Customer service is at the heart of everything we do at Caledonian, it is essential that you have a pleasant nature and you take great pride in providing excellent customer service are highly organised and you must be willing to go the extra mile to improve the customer experience.

In this vital role you will support our Hull Depot liaising with drivers, support operational planning, and ensure smooth day-to-day administration to help keep our award-winning services running efficiently.

Responsibilities

• Act as a first point of contact for drivers, handling queries and providing support.
• Assist with the preparation and management of staff rotas.
• Support depot compliance through accurate Health & Safety record-keeping.
• Manage uniform ordering and distribution for depot staff.
• Provide general administrative support, including filing, data entry, and system maintenance.

Essential requirements

• Previous experience in an administration role (desirable but not essential).
• Strong organisational and time-management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Confidence in liaising with colleagues and external partners.
• Excellent attention to detail and problem-solving ability.
• A proactive and flexible approach to work.

In return we offer you a great working environment, full in-house training, and on-going support to enable you to succeed and become a valuable member of our team. Alongside your basic salary, we offer a company pension, free parking, and employee discounts on all of our holidays, short breaks, and box office events.

About us

You would be joining a business which excels in the provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.