Admin Support 2 - LMA (Term)

Lloydminster; City of Lloydminster; On-site; CAD 80,000 - 100,000; Full time

Job summary

A cultural institution in Lloydminster is seeking an Admin Support 2 to manage bookings, reception, and retail operations. This role requires exemplary customer service, organizational skills, and proficiency in using digital POS systems. Candidates should have a post-secondary certificate in Business Administration and experience in retail. The position offers full-time hours and the opportunity to engage with the community through events.

Benefits

Competitive salary

Positive work-life balance

Equal opportunity employer

Qualifications

• Completion of a post-secondary Certificate in Business Administration from a recognized institution is required.
• Minimum one year experience working in retail operations.
• Must be comfortable operating a digital POS using program registration software.

Responsibilities

• Responsible for bookings, registrations, and rentals at the museum.
• Operate main reception area for inquiries and processing invoices.
• Assist with special events and train staff on front desk operations.

Skills

Customer service skills

Communication skills

Time management

Microsoft Office Suite proficiency

Retail operations experience

Education

Post-secondary Certificate in Business Administration

Tools

Digital POS software

Microsoft Excel

Quick Books

Job description

Position Posting

Admin Support 2

1 Position Available)

Term of Employment :

Full-time Term (Approximately 18 months)

Article 13.05 c) Should an internal applicant be awarded the term position; they shall revert to their former position at the expiration of the leave.

Rate of Pay :

Band 2 : $24.36 - $26.59 per hour (Subject to CUPE 1015 Agreement)

Location :

Lloydminster Museum Archives

Duties :

The Administrative Support 2 position is responsible for all bookings registrations and rentals as well as the retail operations of the Lloydminster Museum Archives (LMA) Gift Shop. This position operates the main reception area for the LMA; answering inquiries directing calls processing invoices and purchase orders and operating the reception desk. The Admin Support 2 position requires exemplary customer service skills and the ability to tactfully deal with the public and problem solve with minimal supervision. This position also assists with special events trains staff on front desk operations and liaises with volunteer groups artists and user groups.

Administration

• Processes purchase order invoices and work orders for the LMA and Weaver Heritage Park (WHP).
• Provides excellent customer service to patrons in writing over the phone and in person.
• Operates point-of-sale system including maintaining inventory processing cash sales (cash handling) reconciling float making deposits and the monthly cash reconciliation.
• Familiar with Museum operations to effectively answer questions and inquiries.
• Processes program registrations and facility rentals and education program bookings.
• Maintains office supply inventory and orders supplies for staff and volunteers.
• Relays accurate messages to staff and volunteers directing call to the appropriate staff member.
• Provides gallery and site orientation to the public requiring a high-level understanding of the exhibitions and galleries.

Gift Shop & Retail Operations :

Orders merchandise for the gift shop and maintains inventory according to standards outlined by the Finance Department.

Performs merchandise research and networks with retails operators to develop gift shop offerings.

Liaises with artist and artist groups for consignment sales sourcing local art & craft for sale in the gift shop.

Executes consignment contracts with artists.

Attends gift shows sales and craft shows to network with artists and source consignment goods.

Reorganizes gift shop and retails displays on a seasonal basis.

Budgets retails spending and gift shop revenue.

Develops placard signage for retails sales in the Gift Shop.

Develops content for social media promotion of gift shop sales.

Other

Trains staff on front desk operations and reception.

Works special events and takes direction from the Recreation Programmer of Special Events.

Opening / closing of the facility including opening the Heritage Gallery and any displays in the Temporary Gallery.

Other duties as required.

Schedule :

The position is office based standard hours are Monday Friday with the primary location at the front desk in the LMA Gift Shop. There is a regular requirement to work evenings and weekends for programs and events.

Qualifications :

Completion of a post-secondary Certificate in Business Administration from a recognized institution is required.

Minimum one year experience working in retail operations required with preference for those who have worked in a museum gift shop.

Must be comfortable operating a digital POS using program registration software.

Must be proficient at Microsoft Office Suite

Exceptional customer service skills are required for this position.

Proven phone and email etiquette.

Must have strong time management skills to balance changing priorities.

Strong communication skills with the ability to converse both verbally and written.

Ability to maintain a high standard of confidentiality.

Ability to multitask stay organized and meet deadlines while maintaining accuracy.

Shows a team player attitude creates a working environment conducive to team achievement productivity and competence with colleagues.

Is self-motivated with the ability to work independently as well as with a team environment.

Pre-Employment Requirements :

Satisfactory Criminal Record Check

Successful applicant must provide proof of qualifications.

Applicants with international education will be required to include an Academic Credential Assessment with application.

Closing Date : July 4 2025

Posting Type : Internal & External

Application Information :

The City of Lloydminster offers consistent working hours that afford a positive quality of life a competitive salary / benefit package and is an equal opportunity employer. If you have questions or require further information on this position please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

Required Experience :

Manager

Key Skills

Data Entry,Adobe Acrobat,AS400,EDI,Microsoft Outlook,Cloud Architecture,Microsoft Excel,Quick Books,Administrative Experience,Order Fulfillment,Project Implementation,Sales Support

Employment Type : Temp

Experience : years

Vacancy : 1

Hourly Salary Salary : 24 - 26