Admin Ops Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Admin Ops Specialist to provide essential support in order processing and customer service. This role involves ensuring compliance with company policies, managing order paperwork, and assisting customers with inquiries. The ideal candidate will thrive in a dynamic environment, demonstrating strong communication skills and the ability to multi-task effectively. Join a forward-thinking company that values diversity and offers a collaborative work environment, where your contributions will directly impact the success of the operations team. If you're looking to grow your career in a supportive and innovative setting, this opportunity is perfect for you.

Qualifications

• High School diploma required; higher education preferred.
• Intermediate knowledge of Microsoft Excel and Word essential.

Responsibilities

• Process orders and maintain compliance with company policies.
• Assist customers and branch personnel with administrative tasks.

Skills

Strong communication skills

Multi-tasking

Customer support

Education

High School diploma

Higher educational degree

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Overview

Konica Minolta currently has an exciting opportunity for an Admin Ops Specialist!

Provide timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions. Also serve as local administrative interface for centrally processed (Windsor) transactions. Ensure sales and service transactions are processed within the parameters of Company operating policies.

Responsibilities

• Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)
• Ensure that all order and contract paperwork is in compliance with Company policies and procedures
• Set-up and maintain all master data records for customers processed within assigned branch(es)
• Review and pre-edit orders to be submitted to the National Account Customer Care Center
• Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
• Review and monitor lease fundings and follow-up as needed to ensure Konica Minolta is paid as quickly as possible
• Maintain customer access to MyKMBS.com as required
• Respond to customer inquiries
• Assist Branch personnel with Administrative issues
• Perform general office support functions as required

Qualifications

• High School diploma or higher educational degree required
• Intermediate level knowledge of Microsoft Excel and Word
• Strong communication skills
• Ability to multi-task and work effectively in a high stress environment
• Experience with SAP or demonstrated experience to learn SAP or similar systems
• Related industry experience preferred

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.