Admin Operator - Operations Centre

CareerArc; Vernon; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading company is seeking an Admin Operator for their Operations Centre. The role involves alarm monitoring, dispatch, and customer service in a fast-paced environment. Candidates must have at least 6 months of relevant experience and a valid B.C Security License. The position offers a competitive pay rate of $30/hr and benefits including medical and dental insurance.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Qualifications

• Minimum 6 months experience in security industry.
• Valid B.C Security License required.
• Ability to work independently and in a team.

Responsibilities

• Monitor alarms and dispatch as needed.
• Provide excellent customer service and maintain confidentiality.
• Respond effectively in critical incidents.

Skills

Alarm Monitoring

Dispatch

CCTV Monitoring

Call Centre experience

Customer service

Communication

Time management

Organizational skills

Situational awareness

Education

Education in criminology

Emergency management

Justice

Security management

Tools

CCTV

Access control systems

Telecom IP phone service

Security access software

Alarm receivers

Photo ID software

Job description

Title: Admin Operator - Operations Centre

Description:

Job Skills / Requirements

1. Hard Skills

• Alarm Monitoring, Dispatch, CCTV Monitoring, and Call Centre experience (MUST HAVE minimum 6 months of experience in this setting)
• Ability to use Microsoft-based applications, technical aptitude, and computer literacy
• Typing speed of 45 wpm
• Ability to work independently in a varied and demanding environment while maintaining objectivity
• Remain alert throughout the full shift
• Strong time management, organizational, and prioritization skills
• Maintain confidentiality of all company information, procedures, facilities systems, and investigations
• Strong security knowledge, mental flexibility, and situational awareness within a team environment
• Ability to interview and gather relevant information non-confrontationally

1. Soft Skills

• Excellent customer service skills with attention to detail and ability to follow instructions
• Strong verbal and written communication skills; adherence to business phone etiquette
• Maintain professionalism and effectiveness in critical incidents; ability to provide instructions, remain calm, and respond with good judgment in emergencies
• Use risk/threat assessment to make appropriate decisions during potential crimes in progress
• Ability to work in a busy, fast-paced environment and multi-task
• Understand suspicious activity on a site
• Self-motivated with a positive attitude; good judgment and decision-making skills
• Develop and maintain positive working relationships with colleagues
• Understand and embrace company values, goals, mission, vision, and priorities; strive to meet or exceed them

You are a great fit if you:

• Have at least 6 months of experience in the security industry
• Possess a valid B.C Security License
• Have experience with integrated security systems (CCTV, Access, Intrusion)
• Experience with security access software (e.g., Lenel, GE, DSC, Keyscan)
• Experience with ACD systems, Telecom IP phone service, and operations
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Surgard)
• Experience with photo ID software, hardware, HID card products
• Experience with programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)
• Education in criminology, emergency management, justice, or security management

Hours: TBD

Pay Rate: $30/hr

Work Days: Tuesday through Saturday

Shift: 2330 - 0630 (3rd shift, full-time)

Note: Requires NERC/PSSP/Personal Risk Assessment (which can take time)

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Additional Benefits: Medical, Life, Dental Insurance