Admin and Management - Practice Manager

VetStrategy; St. Catharines; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in veterinary care is seeking a dynamic Practice Manager to lead their team in St. Catharines. This role is pivotal in ensuring smooth operations and delivering exceptional care to patients while fostering a supportive environment for employees. You will oversee daily operations, manage staffing, and develop strategic initiatives to enhance client satisfaction and operational efficiency. Join a fun and dynamic team that celebrates diversity and is committed to creating an inclusive workplace. If you are passionate about animal care and have the skills to lead, this opportunity is perfect for you.

Qualifications

• 3+ years of management experience in a healthcare setting preferred.
• Strong organizational, communication, and conflict resolution skills.

Responsibilities

• Lead and mentor a team to ensure smooth operations and high-quality care.
• Oversee daily operations, manage scheduling, and develop the practice budget.
• Foster strong client relationships and enhance satisfaction.

Skills

Management Experience

Healthcare Experience

Organizational Skills

Communication Skills

Conflict Resolution Skills

Client-Focused

Critical Thinking

Financial Acumen

IT Proficiency

Practice Management Systems

Education

Bachelor's Degree in Business Administration

College Diploma in Business Administration

Job description

Wilson's Animal Hospital, 105 Hartzel Rd, St Catharines, Ontario, Canada Req #4636

Tuesday, March 11, 2025

You were made to save animals, we take care of the rest. Founded in 2006, VetStrategy is Canada’s largest operator of veterinary hospitals and clinics. The company operates over 340 hospitals and clinics across Canada and employs over 5,500 dedicated veterinary professionals. VetStrategy has undergone a tremendous amount of growth and continues to grow at a rapid pace. Our business model is simple; we work with our veterinary partners to acquire ownership in veterinary hospitals, and then help in the management of these practices. This allows the medical team to focus on practicing first-rate medicine, and allows the clinic’s staff, clients, and patients to benefit from experienced business operators and managers.

About Us

VetStrategy is the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. Being part of VetStrategy is about being part of something bigger—an ever-growing community where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners.

Job Summary

We are seeking a dynamic and experienced Practice Manager to lead our team and ensure smooth operations. This role is crucial for delivering top-notch care to our patients and fostering a supportive environment for our employees.

Key Responsibilities

Leadership and Team Management

• Lead and mentor a team, fostering a positive work environment.
• Set clear expectations, provide feedback, and conduct performance evaluations.
• Manage staffing and recruitment activities.
• Ensure timely processing of job changes in Dayforce.

Operations Management

• Oversee daily operations, ensuring efficiency and high-quality care.
• Implement and maintain standard operating procedures (SOPs).
• Manage scheduling, inventory, and facility maintenance.
• Communicate corporate policies and manage team activities.
• Develop and manage the practice budget.
• Analyze financial reports and implement cost-saving measures.
• Ensure compliance with financial regulations.

Client Relations

• Foster strong client relationships and handle concerns promptly.
• Enhance client retention and satisfaction through feedback and improvements.
• Coordinate communication between clients and veterinarians.

Compliance and Safety

• Ensure compliance with regulations and health and safety protocols.
• Maintain accurate records and oversee safety protocols.
• Prepare for inspections and regulatory audits.

Marketing & Community Outreach

• Implement local marketing initiatives and engage with the community.
• Promote the practice through events and outreach programs.

Strategic Initiatives

• Develop business plans and implement strategic initiatives.
• Monitor and improve the effectiveness of initiatives.

Skills & Qualifications

• Minimum 3 years of management experience.
• Healthcare experience an asset.
• Strong organizational, communication, and conflict resolution skills.
• Client-focused with critical thinking and financial acumen.
• Proficient in IT and practice management systems.
• Bachelor's degree/college diploma in business administration preferred.

Leadership Behaviours

• We Care: Motivating, resilient.
• We Dare: Results-driven, lead for the future.
• We Share: Humble, act with integrity.

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to [e-mail].