Adjoint(e) administratif(ve) / de co-paiement bilingue- Opportunités Future / Bilingual Adminis[...]

Innomar Strategies; Ontario; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a proactive administrative professional to join their team. In this role, you will be at the forefront of supporting essential health programs, ensuring smooth operations through effective communication and organizational skills. Your responsibilities will include managing copayment requests, maintaining accurate reports, and collaborating with various departments to meet key performance indicators. This is an exciting opportunity to contribute to a mission-driven organization dedicated to improving lives. If you are detail-oriented, adaptable, and eager to make a difference, we want to hear from you!

Qualifications

• 3-5 years of experience in an administrative role in a pharmaceutical setting.
• Proficiency in Microsoft Office Suite and strong communication skills.

Responsibilities

• Perform general administrative tasks and maintain filing systems.
• Liaise with Program managers to ensure copayment KPIs are met.
• Compile information to generate reports and audit for accuracy.

Skills

Bilingual (English & French)

Communication Skills

Organizational Skills

Attention to Detail

Problem-Solving Abilities

Education

Post-secondary education in a related field

Tools

Microsoft Office Suite

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

1. Perform general administrative tasks such as handling mail, typing, and maintaining filing systems.
2. Process copayment requests for patients, pharmacies, and physicians for programs offering copay assistance or concierge payments.
3. Liaise with Program managers to ensure copayment KPIs are met.
4. Coordinate with ISI Accounting to ensure proper payment timeframes and accurate payments.
5. Work with third-party payment administrators for accurate electronic payment processing.
6. Maintain office files, schedule appointments, and organize meeting rooms as needed.
7. Compile information from various sources to generate reports.
8. Audit and maintain reports, checking for errors and discrepancies, and notify relevant personnel of modifications.
9. Update and maintain business information via computer or department files.
10. Assist with various projects within the department.
11. Draft and type correspondence and presentations for internal and external contacts.
12. Manage multiple projects across departments or business segments.
13. Interact with inter-departmental staff and management to resolve workload issues.
14. Maintain positive and professional relationships with colleagues and management.
15. Comply with all policies, procedures, safety rules, and regulations.
16. Report all adverse events to the appropriate units/departments.
17. Perform other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Bilingual (English & French) required; daily contact with unilingual English-speaking customers, patients, or peers.
• Post-secondary education in a related field.
• 3-5 years of experience in an administrative role in a pharmaceutical setting.
• Proficiency in Microsoft Office Suite.
• Proven accuracy in processing large data volumes.
• Strong communication and interpersonal skills.
• Ability to work independently and in teams.
• Adaptability and willingness to learn new skills.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :

• Effective oral and written communication skills.
• Strong interpersonal, analytical, and organizational skills.
• Attention to detail and problem-solving abilities.
• Ability to represent a positive and professional image.
• Solid knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to implement processes that meet audit standards.
• Consistently meet deadlines.
• Strong business and financial acumen.