Adjoint(e) administratif(ve)de co-paiement/Administration & Co-Pay Assistant

Innomar Strategies Inc.; Quebec; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Innomar Strategies Inc., part of Cencora, seeks a detail‑driven administrator to support patient/provider services and pharma commercialization in Canada. You will design internal/external reports, manage data extraction protocols, and supervise the strategic veille team.

3–5 years in pharmaceutical administration, excellent MS Office skills, and bilingual French/English preferred. Flexibility to collaborate across departments is essential.

Qualifications

• Post-secondary education in a related field.
• 3-5 years’ experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of the Microsoft Office Suite is essential.
• Proven accuracy when processing large amounts of data;
• Strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• Adaptability to change and to learn new skills;
• Bilingual, French/English preferred

Responsibilities

• Performs general administrative tasks such as mail, typing, and filing.
• Processes copayment requests for patients, pharmacies and physicians.
• Liaises with program managers to ensure KPIs are met.
• Coordinates with accounting to ensure timely and accurate payments.
• Maintains office files and schedules meetings as required.
• Compiles information for reports and audits; prepares presentations.

Skills

Effective communication

Interpersonal skills

Analytical skills

Math skills

Organizational skills

Detail-oriented

Issue resolution

Professional image

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Education

Post-secondary education

3-5 years pharma admin

MS Office proficiency

Data handling accuracy

Communication & interpersonal

Team/work independence

Bilingual French/English

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies. This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.**Responsabilités:*** Travailler avec l'équipe de développement et le groupe des TI pour concevoir des outils d'analyse de rapports à usage interne et externe;* Travailler avec l’équipe technique pour établir des protocoles afin d’extraire des données provenant d’une multitude de sources selon une procédure normée;* Analyser de grandes quantités de données afin de fournir des rapports concis et ciblés pour les clients internes et externes ;* Supervision de Business Objects Data Warehouse et rapport sur l’environnement* Formation des utilisateurs finaux des outils analytiques développés par l'équipe de veille stratégique;* Gestion des subordonnés directs au sein de l'équipe de veille stratégique.* Le/la gestionnaire en veille stratégique se verra également confier d'autres fonctions et tâches au besoin, de temps à autre.**Responsibilities:*** Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.* As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.* Liaise with Program managers to ensure copayment KPIs are met.* Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.* Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.* Establishes and maintains office files, makes appointments and arranges meeting rooms as required.* Compiles information from various sources and utilizes the information for uses such as generating reports.* Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.* Updates and maintains pertinent business information via computer or department files.* Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.* Drafts and types correspondence and/or presentations to be sent to internal and external contacts.* Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.* Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.* Maintains and promotes positive and professional working relationships with associates and management.* Complies with all appropriate policies, procedures, safety rules and regulations.* Responsible to report all Adverse Events to the assigned units/departments* Performs related duties as assigned.**Formation :*** Formation postsecondaire dans un domaine connexe* De 3 à 5 ans d’expérience dans un rôle administratif dans un environnement pharmaceutique* Connaissance approfondie de la suite Microsoft Office essentielle* Exactitude démontrée dans le traitement de grands volumes de données* Excellentes compétences en communication et en relations interpersonnelles* Capacité à travailler de façon autonome et en équipe* Capacité d’adaptation au changement et apprentissage de nouvelles compétences au besoin* Bilinguisme (français/anglais) préféré**Education:*** Post-secondary education in a related field* 3-5 years’ experience in an administrative role in a pharmaceutical setting* In-depth knowledge of the Microsoft Office Suite of applications is essential* Proven accuracy when processes large amounts of data;* Candidate must have strong communication and interpersonal skills;* Ability to work independently and in a team environment;* Adaptability to change and to learn new skills as required; and* Bilingual, French/English preferred**Compétences et connaissances :*** Capacité à communiquer efficacement à l’oral et à l’écrit* Excellentes aptitudes interpersonnelles* Solides compétences analytiques et mathématiques* Excellentes aptitudes organisationnelles et souci du détail* Capacité à résoudre rapidement et efficacement les problèmes* Capacité à projeter une image positive et professionnelle* Bonne maîtrise de Microsoft Word, Excel, PowerPoint et Outlook* Capacité à mettre en œuvre des processus conformes aux exigences d’audit* Capacité à respecter constamment les échéances* Excellentes aptitudes en résolution de problèmes, avec une approche efficace et efficiente* Solide sens des affaires et compréhension financière**Skills and Knowledge:*** Ability to communicate effectively both orally and in writing* Strong interpersonal skills* Strong analytical and mathematical skills* Strong organizational skills; attention to detail* Ability to resolve issues quickly and efficiently* Ability to represent a positive and professional image* Strong knowledge of Microsoft Word, Excel, Power Point and Outlook* Ability to implement processes resulting in satisfactory audit practices* Ability to consistently meet deadlines* Excellent problem solving skills; ability to resolve issues effectively and efficiently* Strong business and financial acumen