Adjoint(e) à la répartition / Dispatch Assistant - Fastfrate Group (Lachine)

Challenger Motor Freight Inc; Montreal (administrative region); On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Avantages collectifs

Régime d’épargne-retraite

Soutien pour certifications

Job summary

Fastfrate est à la recherche d’un adjoint à la répartition pour soutenir l’équipe dans le mouvement efficace des marchandises et la ponctualité des livraisons et cueillettes. Le poste nécessite une coordination des chauffeurs, le suivi des expéditions et la tenue des documents.

Le rôle s’effectue sur place à Lachine (QC) du lundi au vendredi, 10 h à 18 h, avec une échelle salariale de 38 400 $ à 48 000 $. Le candidat doit être autonome et posséder de solides compétences informatiques et

Qualifications

• Diplôme d’études secondaires ou équivalent requis.
• Excellentes aptitudes organisationnelles et capacité à gérer plusieurs tâches.

Responsibilities

• Fournir un soutien administratif et opérationnel quotidien à l’équipe de répartition.
• Communiquer aux chauffeurs les renseignements relatifs aux cueillettes et livraisons.
• Suivre les cueillettes et livraisons pour respecter les échéances.
• Maintenir des informations précises sur les expéditions dans les systèmes.
• Coopérer avec les services internes pour des mises à jour des expéditions.

Skills

Organizational skills

Attention to detail

Multi-tasking

Communication skills

Team collaboration

Education

Secondary School Diploma or equivalent

Tools

TMS

Job description

Profil de l’entreprise Fastfrate:

Fastfrate est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et s’engage à créer un milieu de travail diversifié, inclusif et accessible. Nous encourageons les femmes, les membres des minorités visibles, les peuples autochtones, les personnes en situation de handicap ainsi que toutes les personnes qualifiées à soumettre leur candidature.

Si vous avez besoin de mesures d’adaptation à une étape quelconque du processus de recrutement, veuillez communiquer avec nous à [e-mail]. Nous travaillerons avec vous afin de répondre à vos besoins.

Profil de l’entreprise Fastfrate:

Le Groupe Fastfrate est l’un des plus importants fournisseurs privés de services de transport et de logistique en Amérique du Nord. Fort de son engagement envers l’innovation, la rapidité et la fiabilité, notre réseau national relie les principaux marchés nord-américains grâce à des solutions intégrées de transport ferroviaire et routier, offrant ainsi à nos clients la force d’un partenaire logistique à service complet.

Du transport par chargement complet (TL) et par chargement partiel (LTL) au transport de conteneurs, à l’entreposage, à l’exécution des commandes et à la livraison du dernier kilomètre, le Groupe Fastfrate offre de véritables solutions du port à la porte. Notre modèle de services intégrés assure un soutien fluide et complet en matière de transport et de logistique, conçu pour faire progresser les activités de nos clients.

Faire partie du Groupe Fastfrate, c’est bénéficier de possibilités de carrière enrichissantes, de perfectionnement professionnel et de l’occasion de contribuer à une entreprise qui joue un rôle essentiel dans le transport des marchandises partout au Canada.

Pourquoi vous aimerez travailler avec nous:

• Un milieu de travail où vous pouvez apprendre, évoluer et bâtir votre carrière.
• Une culture qui encourage les nouvelles idées et l’amélioration continue.
• Des gestionnaires qui vous offrent du soutien et des conseils tout en favorisant votre autonomie.
• Un environnement axé sur le travail d’équipe.
• Une rémunération globale concurrentielle, comprenant des avantages sociaux collectifs et un régime d’épargne-retraite parrainé par l’entreprise.
• Du soutien pour les adhésions professionnelles, la formation et les certifications.

L’occasion:

Voici votre chance de vous joindre à une équipe où votre travail a un réel impact. Dans ce rôle, vous contribuerez directement au succès de nos clients, de nos opérations et du Groupe Fastfrate dans son ensemble. Vous travaillerez dans un environnement favorable qui valorise la collaboration, la résolution de problèmes et l’apprentissage continu.

Sommaire du poste:

L’adjoint(e) à la répartition fournit un soutien administratif et opérationnel quotidien à l’équipe de répartition afin de contribuer au mouvement efficace des marchandises et à la réalisation ponctuelle des livraisons et des cueillettes. La personne titulaire du poste participe à la coordination des chauffeurs, au suivi des expéditions, à la mise à jour des systèmes, à la gestion de la documentation ainsi qu’aux communications entre les chauffeurs et les différents services internes.

Dans un environnement de transport LTL dynamique et au rythme soutenu, l’adjoint(e) à la répartition veille à maintenir des renseignements précis et à jour sur les expéditions, répond aux demandes courantes des chauffeurs et des équipes opérationnelles et transmet au répartiteur les problèmes de service ou les situations exceptionnelles nécessitant une intervention.

Heures de travail:

Du lundi au vendredi, de 10 h à 18 h

Mode de travail:

Sur place

Type de poste:

Syndiqué ou non syndiqué

Statut d’emploi:

Permanent

Rémunération:

Échelle salariale : de 38 400 $ à 48 000 $

Lieu et environnement de travail:

4420, rue Fairway, Lachine (Québec); environnement d’entreposage et de quai

Principales responsabilités:

Dans ce rôle, vous devrez :

• Fournir un soutien administratif et opérationnel quotidien à l’équipe de répartition.
• Aider à communiquer aux chauffeurs les renseignements relatifs aux cueillettes, aux livraisons, aux itinéraires et aux autres activités de répartition.
• Surveiller les communications des chauffeurs et transmettre les renseignements pertinents au répartiteur ou aux autres services, au besoin.
• Effectuer le suivi des cueillettes et des livraisons afin de contribuer au respect des échéanciers prévus.
• Surveiller l’état des expéditions et mettre à jour les systèmes de gestion du transport et de répartition avec des renseignements précis et en temps opportun.
• Aider à coordonner les chauffeurs pour les cueillettes et les livraisons prévues, selon les directives du répartiteur.
• Communiquer avec les chauffeurs concernant les renseignements courants sur les expéditions, les documents, les directives de livraison et les mises à jour de statut.
• Repérer les expéditions retardées, manquées ou autrement touchées et transmettre les situations exceptionnelles au répartiteur afin qu’elles soient résolues.
• Soutenir l’équipe de répartition dans le suivi des chauffeurs tout au long du quart de travail.
• Aider à préparer, organiser et tenir à jour les documents de répartition, les manifestes, les feuilles de route, les documents de livraison et les autres dossiers opérationnels.
• Travailler en étroite collaboration avec les équipes du service à la clientèle, des opérations, du quai/de l’entrepôt et des autres services afin de communiquer les mises à jour concernant les expéditions et d’obtenir les renseignements nécessaires.
• Répondre aux demandes courantes concernant l’état des expéditions et des livraisons et diriger les questions plus complexes vers le membre approprié de l’équipe.
• Saisir et tenir à jour des renseignements précis sur les chauffeurs, les expéditions, les cueillettes et les livraisons dans les systèmes de l’entreprise.
• Aider à examiner les cueillettes et les livraisons en suspens et effectuer les suivis demandés.
• Soutenir la coordination des livraisons sur rendez-vous, des exigences particulières de livraison ou des directives propres aux clients.
• S’assurer que les documents requis sont reçus des chauffeurs et qu’ils sont traités ou transmis de façon appropriée.
• Tenir des dossiers de répartition électroniques et/ou papier organisés et précis.
• Fournir un soutien général de bureau et administratif aux équipes de répartition et des opérations.
• Respecter les politiques, les procédures et les exigences de sécurité de l’entreprise.
• Effectuer toute autre tâche connexe qui lui est confiée.

Qualifications

Nous recherchons une personne possédant les qualifications suivantes :

Formation et expérience :

• Diplôme d’études secondaires ou l’équivalent requis.
• Une expérience antérieure dans le domaine du transport, de la logistique, de la répartition, du service à la clientèle ou dans un environnement administratif est considérée comme un atout.
• Une expérience antérieure dans un environnement de transport LTL est considérée comme un atout.
• Une connaissance de la terminologie du transport, des connaissements, des manifestes, des processus de cueillette et de livraison ainsi que de la documentation relative au transport de marchandises constitue un atout.
• Une expérience avec des systèmes de gestion du transport ou de répartition est considérée comme un atout.
• Une expérience antérieure en communication avec des chauffeurs commerciaux est considérée comme un atout.

Compétences et aptitudes :

• Excellentes compétences organisationnelles et capacité à gérer plusieurs tâches et priorités simultanément.
• Grand souci du détail et engagement à maintenir des dossiers et des renseignements exacts dans les systèmes.
• Excellentes aptitudes à communiquer, tant à l’oral qu’à l’écrit.
• Aisance à communiquer avec les chauffeurs et les différents services internes tout au long de la journée.
• Capacité à travailler efficacement dans un environnement de transport dynamique où les délais sont importants.
• Excellentes aptitudes en service à la clientèle et en relations interpersonnelles.
• Capacité à reconnaître les problèmes opérationnels et à les transmettre de façon appropriée afin qu’ils soient résolus.
• Capacité à suivre les processus et les directives établis tout en travaillant de façon autonome dans l’exécution des responsabilités courantes.
• Excellentes compétences informatiques et en saisie de données, ainsi qu’une capacité à apprendre à utiliser les systèmes de gestion du transport et de répartition.
• Esprit de collaboration et capacité à travailler efficacement au sein des équipes de répartition et des opérations.

Comment postuler :

Note: Le texte ci-dessous a été retir e9 en raison dfemancements de politiques et de pratiques de recrutement.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

EN

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Dispatch Assistant provides day-to-day administrative and operational support to the Dispatch team to help ensure the efficient movement of freight and timely completion of deliveries and pickups. This position assists with driver coordination, shipment tracking and follow-up, system updates, documentation, and communication between drivers and internal departments.

Working in a fast-paced LTL transportation environment, the Dispatch Assistant helps maintain accurate and up-to-date shipment information, responds to routine driver and operational inquiries, and escalates service issues or exceptions to the Dispatcher as required.

Hours of Work:

Monday to Friday, 10:00am–6:00pm

Work Arrangement:

On-site

Position Type:

Union or Non-Union

Employment Status:

Permanent

Compensation:

Salary Range: $38,400 to $48,000

Work Location & Environment:

4420 rue Fairway, Lachine, QC; Warehouse/Dock environment

Key Accountabilities:

In this role, you will:

• Provide daily administrative and operational support to the Dispatch team.
• Assist with communicating pickup, delivery, routing, and other dispatch information to drivers.
• Monitor driver communications and relay relevant information to the Dispatcher or other departments as required.
• Track and follow up on pickups and deliveries to help ensure shipments are progressing according to schedule.
• Monitor shipment status and update transportation management and dispatch systems with accurate and timely information.
• Assist with coordinating drivers for scheduled pickups and deliveries based on direction from the Dispatcher.
• Communicate with drivers regarding routine shipment information, paperwork, delivery instructions, and status updates.
• Identify delayed, missed, or otherwise impacted shipments and escalate exceptions to the Dispatcher for resolution.
• Support the Dispatch team with driver check-ins and follow-up throughout the shift.
• Assist with preparing, organizing, and maintaining dispatch documentation, manifests, trip sheets, delivery documentation, and other operational records.
• Work closely with Customer Service, Operations, Dock/Warehouse, and other departments to communicate shipment updates and obtain required information.
• Respond to routine inquiries regarding shipment and delivery status and direct more complex issues to the appropriate team member.
• Enter and maintain accurate driver, shipment, pickup, and delivery information within company systems.
• Assist with reviewing outstanding pickups and deliveries and follow up as directed.
• Support the coordination of appointment deliveries, special delivery requirements, or customer-specific instructions.
• Ensure required documentation is received from drivers and appropriately processed or forwarded.
• Maintain organized and accurate electronic and/or manual dispatch records.
• Provide general clerical and administrative support to the Dispatch and Operations teams.
• Follow company policies, procedures, and safety requirements.
• Perform other duties as assigned.

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Secondary School Diploma or equivalent required.
• Previous experience in transportation, logistics, dispatch, customer service, or an administrative environment is considered an asset.
• Previous experience in an LTL transportation environment is considered an asset.
• Familiarity with transportation terminology, bills of lading, manifests, pickup and delivery processes, and freight documentation is an asset.
• Experience using transportation management or dispatch systems is considered an asset.
• Previous experience communicating with commercial drivers is considered an asset.

Skills & Attributes:

• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Strong attention to detail and commitment to maintaining accurate records and system information.
• Effective verbal and written communication skills.
• Comfortable communicating with drivers and internal departments throughout the day.
• Ability to work effectively in a fast-paced, time-sensitive transportation environment.
• Strong customer service and interpersonal skills.
• Ability to recognize operational issues and appropriately escalate them for resolution.
• Ability to follow established processes and direction while working independently on routine responsibilities.
• Strong computer and data-entry skills with the ability to learn transportation management and dispatch systems.
• Collaborative approach and ability to work effectively as part of the Dispatch and Operations team.

How To Apply:

Note: Le texte ci-dessous a été retir e9 en raison dfemangements de politiques et de pratiques de recrutement.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

EN

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Dispatch Assistant provides day-to-day administrative and operational support to the Dispatch team to help ensure the efficient movement of freight and timely completion of deliveries and pickups. This position assists with driver coordination, shipment tracking and follow-up, system updates, documentation, and communication between drivers and internal departments.

Working in a fast-paced LTL transportation environment, the Dispatch Assistant helps maintain accurate and up-to-date shipment information, responds to routine driver and operational inquiries, and escalates service issues or exceptions to the Dispatcher as required.

Hours of Work:

Monday to Friday, 10:00am–6:00pm

Work Arrangement:

On-site

Position Type:

Union or Non-Union

Employment Status:

Permanent

Compensation:

Salary Range: $38,400 to $48,000

Work Location & Environment:

4420 rue Fairway, Lachine, QC; Warehouse/Dock environment

Key Accountabilities:

In this role, you will:

• Provide daily administrative and operational support to the Dispatch team.
• Assist with communicating pickup, delivery, routing, and other dispatch information to drivers.
• Monitor driver communications and relay relevant information to the Dispatcher or other departments as required.
• Track and follow up on pickups and deliveries to help ensure shipments are progressing according to schedule.
• Monitor shipment status and update transportation management and dispatch systems with accurate and timely information.
• Assist with coordinating drivers for scheduled pickups and deliveries based on direction from the Dispatcher.
• Communicate with drivers regarding routine shipment information, paperwork, delivery instructions, and status updates.
• Identify delayed, missed, or otherwise impacted shipments and escalate exceptions to the Dispatcher for resolution.
• Support the Dispatch team with driver check-ins and follow-up throughout the shift.
• Assist with preparing, organizing, and maintaining dispatch documentation, manifests, trip sheets, delivery documentation, and other operational records.
• Work closely with Customer Service, Operations, Dock/Warehouse, and other departments to communicate shipment updates and obtain required information.
• Respond to routine inquiries regarding shipment and delivery status and direct more complex issues to the appropriate team member.
• Enter and maintain accurate driver, shipment, pickup, and delivery information within company systems.
• Assist with reviewing outstanding pickups and deliveries and follow up as directed.
• Support the coordination of appointment deliveries, special delivery requirements, or customer-specific instructions.
• Ensure required documentation is received from drivers and appropriately processed or forwarded.
• Maintain organized and accurate electronic and/or manual dispatch records.
• Provide general clerical and administrative support to the Dispatch and Operations teams.
• Follow company policies, procedures, and safety requirements.
• Perform other duties as assigned.

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Secondary School Diploma or equivalent required.
• Previous experience in transportation, logistics, dispatch, customer service, or an administrative environment is considered an asset.
• Previous experience in an LTL transportation environment is considered an asset.
• Familiarity with transportation terminology, bills of lading, manifests, pickup and delivery processes, and freight documentation is an asset.
• Experience using transportation management or dispatch systems is considered an asset.
• Previous experience communicating with commercial drivers is considered an asset.

Skills & Attributes:

• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Strong attention to detail and commitment to maintaining accurate records and system information.
• Effective verbal and written communication skills.
• Comfortable communicating with drivers and internal departments throughout the day.
• Ability to work effectively in a fast-paced, time-sensitive transportation environment.
• Strong customer service and interpersonal skills.
• Ability to recognize operational issues and appropriately escalate them for resolution.
• Ability to follow established processes and direction while working independently on routine responsibilities.
• Strong computer and data-entry skills with the ability to learn transportation management and dispatch systems.
• Collaborative approach and ability to work effectively as part of the Dispatch and Operations team.

How To Apply:

Note: This section has been removed due to recruitment policy concerns.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

EN

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Dispatch Assistant provides day-to-day administrative and operational support to the Dispatch team to help ensure the efficient movement of freight and timely completion of deliveries and pickups. This position assists with driver coordination, shipment tracking and follow-up, system updates, documentation, and communication between drivers and internal departments.

Working in a fast-paced LTL transportation environment, the Dispatch Assistant helps maintain accurate and up-to-date shipment information, responds to routine driver and operational inquiries, and escalates service issues or exceptions to the Dispatcher as required.

Hours of Work:

Monday to Friday, 10:00am–6:00pm

Work Arrangement:

On-site

Position Type:

Union or Non-Union

Employment Status:

Permanent

Compensation:

Salary Range: $38,400 to $48,000

Work Location & Environment:

4420 rue Fairway, Lachine, QC; Warehouse/Dock environment

Key Accountabilities:

In this role, you will:

• Provide daily administrative and operational support to the Dispatch team.
• Assist with communicating pickup, delivery, routing, and other dispatch information to drivers.
• Monitor driver communications and relay relevant information to the Dispatcher or other departments as required.
• Track and follow up on pickups and deliveries to help ensure shipments are progressing according to schedule.
• Monitor shipment status and update transportation management and dispatch systems with accurate and timely information.
• Assist with coordinating drivers for scheduled pickups and deliveries based on direction from the Dispatcher.
• Communicate with drivers regarding routine shipment information, paperwork, delivery instructions, and status updates.
• Identify delayed, missed, or otherwise impacted shipments and escalate exceptions to the Dispatcher for resolution.
• Support the Dispatch team with driver check-ins and follow-up throughout the shift.
• Assist with preparing, organizing, and maintaining dispatch documentation, manifests, trip sheets, delivery documentation, and other operational records.
• Work closely with Customer Service, Operations, Dock/Warehouse, and other departments to communicate shipment updates and obtain required information.
• Respond to routine inquiries regarding shipment and delivery status and direct more complex issues to the appropriate team member.
• Enter and maintain accurate driver, shipment, pickup, and delivery information within company systems.
• Assist with reviewing outstanding pickups and deliveries and follow up as directed.
• Support the coordination of appointment deliveries, special delivery requirements, or customer-specific instructions.
• Ensure required documentation is received from drivers and appropriately processed or forwarded.
• Maintain organized and accurate electronic and/or manual dispatch records.
• Provide general clerical and administrative support to the Dispatch and Operations teams.
• Follow company policies, procedures, and safety requirements.
• Perform other duties as assigned.

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