Additive Support Engineer (Remote, US)

AON3D; Montreal; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading additive manufacturing company is seeking an Applications Support Engineer to empower users with their advanced 3D printers. This role involves troubleshooting, training customers, and optimizing printing processes. Candidates should have over 5 years in a technical service role in the 3D printing industry and excellent communication skills. This is a remote job requiring training in Montreal for up to 1 month with necessary travel.

Qualifications

• 5+ years of experience in a technical service role within the 3D printing industry.
• 2+ years of experience in a customer facing role.
• Experience in writing reports and technical documentation.

Responsibilities

• Provide hands-on troubleshooting and technical support.
• Travel to customer sites for training.
• Analyze printer performance and provide insights for product development.

Skills

Technical support

Troubleshooting

Communication skills

Analysis

Education

Post-secondary degree in science, engineering, additive manufacturing, or related field

Tools

CAD software

PrusaSlicer or other open slicing software

Job description

Overview

Join our applications engineering team as a Applications Support Engineer and play a critical role in empowering users to succeed with our flagship 3D printer. You'll work hands-on with cutting-edge hardware technology and simulation software, travel to customer sites, and help businesses integrate additive manufacturing into their workflow to drive real impact.

Expectations

• Applications engineering - tackle complex customer challenges, providing hands-on troubleshooting and technical support while providing feedback to the product and engineering teams.


• Travel up to 50% of the time to customer sites across the USA and Canada, training customers to print their parts successfully.


• Analyze printer performance and customer usage patterns, providing data-driven insights to improve product development.


• Work closely with sales and marketing to refine the customer onboarding process and identify gaps in knowledge transfer.


• Collaborate with the applications engineering team to optimize slicing strategies and print processes for customers.


• Develop high-quality training materials, including printing guides, process manuals, and technical documentation.


• Innovate slicing solutions for complex geometries, applying Design for Additive Manufacturing (DfAM) principles to enhance printability and efficiency.

Qualifications

• Post-secondary degree in science, engineering, additive manufacturing, or a related technical field.


• 5+ years of experience in a technical service role or in an applications engineering position within the 3D printing industry


• 2+ years of experience in a customer facing role


• Experience with CAD software and Design for Additive Manufacturing (DfAM)


• Experience in writing reports and technical documentation


• Excellent communication skills (written and verbal) in English


• Knowledge of PrusaSlicer or other open slicing software


• Experience with industrial FFF applications and/or processing high-performance materials (PEEK, PEKK, PEI, PI is a plus).

Nice to haves

• Experience using industrial 3D printers and post-processing of printed parts


• Knowledge of thermoplastic material science and their industrial applications


• Experience with CSM software

This is a remote job which will require candidates to train in Montreal for up to 1 month. Travel required: 50% (2 weeks each month).

Must be a US Citizen to apply: Requirement for on-site visits due to ITAR or DoD restrictions.