ADAAWE Assistant

NACCA; Ottawa; On-site; CAD 38,000 - 46,000; Full time

Job summary

The National Aboriginal Capital Corporations Association (NACCA) seeks an ADAAWE Assistant to support day-to-day operations, including front desk reception and community engagement initiatives. This role requires strong communication skills, and a post-secondary diploma is preferred. Enjoy an excellent compensation package and commitment to a supportive workplace environment that values Indigenous culture.

Benefits

Health, Paramedical, Vision, Dental, and Employee Family Assistance Program

Defined Benefits Pension Plan

Ongoing Professional Development

Scheduling to support work-life balance

Paid Time Off including 14 Statutory Holidays

Competitive Vacation Time/Pay

Personal Days

December Holiday Period

Qualifications

• Completion of a post-secondary diploma in a related program.
• 1-2 years of experience in customer service or community engagement.
• Strong writing and verbal communication skills with an understanding of cultural sensitivity.

Responsibilities

• Provide daily front desk coverage and greet members and visitors.
• Maintain a clean and inclusive workspace and engage with members.
• Assist with event coordination and community engagement activities.

Skills

Communication

Community Engagement

Cultural Sensitivity

Organizational Skills

Education

Post-secondary diploma in Communications, Social Sciences, or Indigenous Studies

Job description

The Organization

The National Aboriginal Capital Corporations Association ("NACCA") is dedicated to stimulating economic growth for all Indigenous people in Canada, driven by a network of over 50 Indigenous Financial Institutions (IFIs). Our mission is to ignite economic progress for all Indigenous communities by empowering entrepreneurs and advancing prosperity. We champion Indigenous economic development through unified representation, transparent reporting of IFI accomplishments, strategic partnerships, and targeted programs and services tailored to the specific needs of IFIs.

Why NACCA?

• Attractive compensation package with excellent benefits, including;
  • Health, Paramedical, Vision, Dental, and Employee Family Assistance Program.
  • Defined Benefits Pension Plan.
• Supportive workplace environment and benefits focused on Indigenous culture and sensitivity.
• Ongoing Professional Development.
• Scheduling to support work-life balance.
• Paid Time Off including:
  • 14 Statutory Holidays for Full-Time Employees.
  • Sick Time.
  • Competitive Vacation Time/Pay.
  • Personal Days.
  • December Holiday Period.

Position Summary

The ADAAWE Assistant supports the day-to-day operations, communications, and programming at the ADAAWE Hub. This is an on-site position that includes front desk reception, responding to inquiries, giving tours, and maintaining a clean and welcoming space for members and guests. The Assistant will help with member onboarding and engagement, and contribute to the planning and execution of ADAAWE initiatives and events.

Key Responsibilities

Member Services & Front Desk Support

• Provide daily front desk coverage, greeting members and visitors in a welcoming and professional manner.
• Answer phone calls and respond to email inquiries in a timely, helpful, and respectful way.
• Receive and manage deliveries, handle mail, and provide support with scheduling space usage.
• Conduct tours for new or prospective members and partners, helping them understand ADAAWE’s services and space offerings.
• Support onboarding of new members to ADAAWE’s digital platform, offering in-person assistance as needed.

Community Engagement & Space Stewardship

• Help maintain a clean, safe, and inclusive shared workspace by performing light upkeep and restocking supplies.
• Engage with members on-site through informal check-ins and relationship building.
• Assist with feedback collection and basic member data tracking to support continuous improvement.

Program & Event Support

• Assist with event coordination, including logistics, outreach, and material preparation.
• Support the execution of in-house workshops, member meetups, and community events.
• Contribute to the tracking of participation metrics and community engagement levels.

Other

• Perform additional tasks as required to support the overall operations and growth of ADAAWE.
• Collaborate with the Hub Coordinator and Communications Coordinator and other team members to align on key dates and programming needs.

Qualifications

Education

• Completion of a post-secondary diploma in a related program is required, such as Communications, Social Sciences, Indigenous Studies.
• While a post-secondary education is preferred, candidates with a combination of relevant experience and education may also be considered.

Experience

• Minimum 1-2 years of experience in customer service, community engagement, communications or entrepreneurship is required.
• Prior experience working with Indigenous communities and/or organization is preferred.

Abilities, Knowledge & Skills

• Strong writing and verbal communication skills, with an understanding of cultural sensitivity.
• Ability to manage multiple tasks and deadlines while maintain accuracy and consistency.
• Collaborative, respectful, and community-oriented approach to work.

This is a unionized position.

Primary Location: Ottawa, Ontario.

Preference will be given to qualified individuals of Indigenous ancestry, in accordance with Section 24.1 of the Ontario Human Rights Code and other applicable human rights legislation.

The National Aboriginal Capital Corporations Association is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.