Actuarial Analyst II

TD; Montreal; On-site; CAD 78,000 - 105,000; Full time

Job summary

An established industry player is seeking a talented Actuarial Analyst II to join their innovative team in Montreal. This role offers a unique opportunity to enhance customer and colleague experiences through deep analytics and collaboration with various teams. You will be responsible for analyzing business results, developing tools for KPI monitoring, and proposing solutions to improve customer interactions. If you have a strong background in actuarial sciences and a passion for data-driven decision-making, this position will allow you to make a significant impact on operations and strategy while working in a dynamic environment.

Qualifications

• 2 to 4 years of Property & Casualty actuarial experience required.
• Strong analytical, decision-making, and teamwork skills are essential.

Responsibilities

• Provide analytics on business results to improve call handling.
• Develop tools to monitor KPIs like call volume and service levels.

Skills

Analytical Skills

Decision Making

Teamwork

Problem Solving

Education

Bachelor's in Actuarial Sciences

Master's in Actuarial Sciences

Tools

Microsoft Office

R

Python

SQL

VBA

Job description

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Pay Details:

78,600 $ / 78,600 - 105,000 $ / 105,000 CAD
The pay details posted reflect a temporary market premium specific to this role that is reassessed annually.

Work Location:

Montréal, Quebec, Canada

Hours:

35

Line Of Business:

Data & Analytics

Job Description:

The Department Overview: The mandate of the Operational Planning and Capability Integration team is to improve customer experience, colleague experience, and optimize GIAC operation efficiency through deep analyses of call routing, TDIAC performance, and technical capabilities.

This new team is central to analyzing and improving how over 2000 colleagues operate daily. You will collaborate with actuaries, workforce management, IVR specialists, and GI Journey teams. This is a unique opportunity to develop your analytical and business skills by impacting TD Insurance's Advice Centers operations.

Responsibilities:

• Provide analytics on business results to identify strategies for call handling and routing improvements.
• Collaborate across teams to define and solve complex problems affecting Advice Centers.
• Develop tools to monitor KPIs like call volume, handling time, and service levels.
• Propose solutions to enhance customer calling experience using data insights.
• Share insights with stakeholders, including NACO partners.
• Explain financial and analytical concepts to non-technical audiences.
• Contribute to the strategic roadmap leveraging AI and predictive models.

Requirements:

• 2 to 4 years of Property & Casualty actuarial experience.
• Bachelor's or master's in Actuarial Sciences or related field.
• 2 to 4 CAS actuarial exams.
• Strong analytical, decision-making, and teamwork skills.
• Excellent organization and creativity in solving problems.
• Proficiency in Microsoft Office and analytical tools (R, Python, SQL, VBA).

Additional info about TD Insurance, Total Rewards, development programs, and the interview process is included.