Acting Store Manager

Tapestry; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading luxury retail brand is seeking a Store Manager in Ottawa, Ontario. The ideal candidate will have 2-5 years of experience in luxury retail management, proven skills in customer service, and the ability to lead a team effectively. Responsibilities include delivering exceptional customer experiences, training staff, achieving sales goals, and managing day-to-day store operations. The position requires a flexible schedule and strong communication skills.

Qualifications

• 2-5 years of previous Store Manager experience in luxury retail.
• Strong knowledge of fashion trends and competition.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Deliver exceptional customer experience and service.
• Train staff on product knowledge and current collections.
• Achieve sales targets and foster long-term customer relationships.
• Evaluate performance and provide coaching to team members.

Skills

Store Management

Customer Service

Sales Strategies

Team Leadership

Business Acumen

Education

High school diploma

College degree

Tools

MS Office

Retail systems

Job description

Overview

Position: Store Manager
City, State: Ottawa, Ontario
Website: http://www.coach.com/about/Employment.aspx

Coach was founded in 1941 as a family-run workshop, and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience.

At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

We are currently seeking a Store Manager to work at our Rideau Centre store in Ottawa, ON.

Responsibilities

• Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience
• Develop product knowledge skills and remains aware of current collections that are in-store and online; cascade and train information to the broader team
• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Stay current with market competition, industry, fashion trends and customer shopping behaviors
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Create a talent bench strength by actively recruiting and interviewing candidates while retaining top talent

Qualifications

• 2-5 years of previous Store Manager experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred
• Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

ALERT: Fraudulent Recruiting Activity through Craigslist. Coach became aware of fraudulent job postings on Craigslist where unauthorized individuals are using the Coach and/or Coach Leatherware name to solicit potential job seekers for employment. The information confirms an offer of employment to Coach and directs the recipient to send a copy of their credit report to Coach for their employment files. This is not Coach’s practice. If we make you an offer of employment, which would ALWAYS be done personally, then we will make arrangements with your knowledge and via a secured method to obtain your information and consent in order to process background checks that are always part of our hiring process. Please note this is NOT a legitimate offer, and Coach is not affiliated with the postings. We encourage anyone who encounters or falls victim to this type of fraudulent activity to report it to Craigslist and forward the e-mail you received to [e-mail].

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at http://www.coach.com.