Acting Lead Supervisor I

Tapestry, Inc.; Niagara-on-the-Lake; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading luxury retailer in Niagara-on-the-Lake is seeking an Acting Lead Supervisor I to coach and develop the team, enforce sales strategies, and enhance customer loyalty. The ideal candidate will have 1-3 years of retail experience, preferably in a luxury environment, and a high school diploma. Proficiency with cash register systems and strong communication skills are essential. This role requires flexibility in availability, including nights and weekends.

Qualifications

• 1-3 years of retail experience, preferably in luxury retail.
• High school diploma or equivalent; college degree preferred.
• Proficiency with cash register systems and basic computer skills.
• Ability to work at a fast pace; effective communication with customers and team.

Responsibilities

• Coach and develop the team to meet brand standards.
• Enforce sales strategies and collaborate with management.
• Drive strong team performance and customer loyalty.
• Manage daily store operations per brand standards.

Skills

Retail experience

Knowledge of fashion trends

Effective communication

Team leadership

Education

High school diploma

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Overview

Acting Lead Supervisor I – Niagara on the Lake, ON, CA

Responsibilities

• Coach and develop the team to meet Coach’s Selling and Service expectations; endorse, model and develop the team to deliver brand standards.
• Enforce sales strategies, initiatives and growth across all categories; collaborate with Store Manager and Assistant Store Manager to align store business strategies with company priorities.
• Leverage floor supervisor responsibilities to drive strong metrics; encourage team selling and selling to multiple customers to achieve results.
• Lead productivity management by holding the sales team accountable for personal sales and clienteling strategies with ongoing monitoring to achieve goals.
• Build credibility with team and customers, acting as a personal fashion advisor to deliver business results.
• Represent the brand in the local market to drive loyalty through events and community involvement; tailor approaches to customer and team needs.
• Resolve customer issues with a solution-oriented mindset; partner with Store Manager and District Manager as appropriate.
• Develop self and team product knowledge; stay aware of current collections and the impact of staffing on business results.
• Coach, develop and motivate the team daily, weekly and monthly; delegate, empower, and encourage individual growth; provide regular feedback.
• Regularly set short- and long-term goals to achieve personal metrics and performance development.
• Manage daily operations per Coach standards, maintaining a calm and professional demeanor and adapting to business needs.
• Maintain store interior and exterior upkeep in partnership with the corporate office; use retail systems and reporting tools to inform decisions.
• Adhere to Coach retail policies and procedures, including POS and Operations; utilize tools to drive clienteling and achieve goals.
• Collaborate with Store Manager and Assistant Store Manager to adjust store strategies for productive functions and to sustain Coach standards of service.

Required Qualifications

• Experience: 1–3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competitive landscape.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Proficiency with cash register systems and basic computer skills (including iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets.
• Physical: Ability to work at a fast pace; effective communication with customers and team; ability to maneuver the sales floor and stock room; capacity to lift up to 25 pounds frequently and up to 50 pounds for shipments/transfers.
• Schedule: Flexible availability, including nights, weekends and holidays with high retail traffic and sales days.

Additional Information

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com.

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