Accounts Receivable Support

Horizon Grocery + Wellness; Burnaby; On-site; Full time

Job summary

A leading company in the grocery and wellness sector is looking for an Accounts Receivable Support to join their team in Burnaby. This full-time role involves reviewing orders, processing payments, and supporting AR operations while ensuring exceptional customer service and collections management. Candidates should have a strong background in accounting, effective communication skills, and the ability to work independently under tight deadlines.

Benefits

Extended Medical + Dental

Generous paid time off

Fitness Subsidy

On-site gym

Paid volunteer hours

Transit Subsidy

Discounted grocery and wellness products

Qualifications

• Minimum of one year of experience in accounts receivable or bookkeeping.
• Ability to follow detailed steps and manage routine tasks independently.
• Confident and courteous phone presence, especially in collections.

Responsibilities

• Review and approve customer orders based on account status.
• Conduct outbound calls to collect overdue payments.
• Provide backup support to other AR functions as needed.

Skills

Communication

Mathematical skills

Attention to detail

Problem-solving

Education

Post-secondary education in accounting or bookkeeping

Tools

MS365 (Excel)

ERP system

Job description

JOB SUMMARY:

The Accounts Receivable Support provides support to the Accounts Receivable team by reviewing orders, posting payments, resolving account issues, and supporting AR operations. This person works independently, communicates effectively, and maintains a professional approach to customer service and collections.

MAIN RESPONSIBILITIES:

A/R POSTING + APPROVALS:

• Review and approve customer orders based on account status and payment history
• Communicate credit holds to customers with overdue balances
• Process customer credit card payments and follow up on declined payments
• Prepare daily cheque deposits and monthly cash deposits
• Accurately post daily incoming payments (cheques, credit cards, EFTs)
• Respond to daily customer inquiries via phone and email regarding invoices, statements, and payment issues

COLLECTIONS:

• Conduct outbound calls to ensure the timely collection of overdue payments
• Maintain documentation of collection efforts and customer communication
• Investigate and resolve customer deductions and short payments
• Identify and escalate issues to reduce delinquent accounts

ADMINISTRATIVE SUPPORT:

• Provide backup support to other AR functions, as needed
• Mailout of monthly statements, as needed
• Filing

QUALIFICATIONS + EXPECTATIONS:

• Post-secondary education in accounting or bookkeeping is preferred
• Minimum of one (1) year of experience in accounts receivable, bookkeeping, or a related accounting role in a business environment
• Computer literacy, including MS365, specifically Excel, and a proprietary ERP system
• Mathematical skills, including calculations and the ability to follow processes and procedures
• Advanced data entry skills and attention to detail
• Strong communication skills, both verbal and written
• Ability to follow instructions with detailed steps, as well as to manage routine tasks independently while adapting to changing priorities
• Ability to work autonomously, work under tight deadlines, and manage multiple tasks simultaneously
• Effective problem-solving and decision-making abilities (particularly with regard to order approvals and discrepancy resolution)
• Confident and courteous phone presence, especially in customer interactions involving collections
• Integrity and reliability in handling financial information and sensitive customer data.

COMPENSATION + WORKING CONDITIONS:
This is a full-time and permanent role (40 hours/week) with a starting hourly rate of $23.55, working out of our office in South Burnaby.

6% vacation accrual, and 3 weeks of vacation time after the first year of employment.
One Roving Stat (personal day) per year.

Extended Medical, Dental, Healthcare Spending Account, Disability, Life, AD+D insurance coverage after 3 full months of employment (status in Canada may affect eligibility of some benefits).

PERKS + CULTURE:
Focus on Wellness:

• Extended Medical + Dental (company-paid premiums)
• Disability, Life, and AD&D insurances
• EFAP immediately upon hire
• Generous paid time off (3 weeks’ vacation and personal day)
• Paid sick time, including dependent sick time for those with children (up to 13 days per year)
• Fitness Subsidy
• Discounted grocery and wellness products and lunch program
• On-site gym
• Dog-friendly office
• Scent-free environment

Focus on our Community:

• Partnerships with Quest Food Exchange and The Downtown Eastside Women’s Centre
• Paid volunteer hours

Focus on the Environment:

• Transit Subsidy – up to 100%
• Shuttle Service from/to 22nd SkyTrain Station
• Cycling Subsidy
• Indoor bike lock-up area
• Recycling + Composting Program, including several zero-waste boxes
• Partnership with Urban Impact

APPLICATION INFORMATION:

Please apply with your resume listing relevant experience. Must be located in the Lower Mainland and be able to commute to our location.


Horizon is an equal opportunity employer valuing diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, ancestry, colour, place of origin, gender, gender identity, age, religion, disability, family status, sexual orientation, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in any aspect of the application process, please contact the People + Culture department.