Accounts Receivable Manager

Travel Industry Personnel; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A global travel company in Toronto seeks a Head of Accounts Receivable to lead their AR function. You will develop credit policies, oversee AR processes, and manage a high-performing team. The ideal candidate has 8-12 years of B2B experience, strong negotiation skills, and a Bachelor’s degree in Finance. This full-time role offers opportunities to drive process improvements and enhance customer service in a fast-paced environment.

Qualifications

• 8–12 years of experience in Accounts Receivable or Credit & Collections.
• Experience in a global B2B environment, ideally in travel or logistics.
• Strong command of AR systems and reconciliation tools.

Responsibilities

• Develop and maintain credit and collections policies.
• Oversee the full Accounts Receivable lifecycle.
• Lead the development of collection strategies and workflows.

Skills

Accounts Receivable Management

Credit Risk Analysis

Process Optimization

Team Leadership

Negotiation Skills

Communication Skills

Education

Bachelor’s degree in Finance or Accounting

MBA or CPA/CMA (preferred)

Tools

ERP Tools

Excel/BI Reporting

Job description

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Job Overview

We are seeking a highly disciplined and hands-on Head of Accounts Receivable to lead our global AR function in a high-volume, fast-paced Global B2B travel company. The ideal candidate combines strategic thinking with daily operational rigor, and brings proven success in collections, credit risk, process optimization, and team leadership across multiple markets and time zones.

We’re seeking a self-motivated, detail-oriented team player who thrives in a dynamic environment and can also work effectively independently. You should be organized, solution-focused, and proactive with a hands-on approach to getting things done.

Responsibilities and Duties

• Develop and maintain credit and collections policies that align with sound financial practices and deliver excellent customer service.
• Evaluate credit applications and set credit limits based on financial analysis and risk profiles.
• Define and enforce credit terms, limits, and policies across global accounts, tailoring strategies to client segments.
• Oversee the full Accounts Receivable (AR) lifecycle—from invoicing to cash application and collections—ensuring timely and accurate processing.
• Lead the development and execution of proactive collection strategies and workflows, collaborating with Sales, Customer Service, Legal, and other cross-functional teams.
• Monitor AR performance, including Days Sales Outstanding (DSO) and aging reports, with a focus on reducing delinquency and minimizing bad debt.
• Negotiate payment plans and settlements as appropriate; manage dispute resolution and escalation processes to reduce write-offs and delays.
• Maintain compliance with internal controls, regulatory standards, and audit requirements, including oversight of monthly AR close and year-end audits.
• Provide actionable insights through KPI dashboards and reporting to senior leadership, validating data against the general ledger for accuracy.
• Identify and implement AR process improvements, automation opportunities, and standard operating procedures (SOPs) to support scalability.
• Partner with technology teams to optimize credit workflows, invoice reconciliation, and system integrations (ERP, CRM, payment platforms).
• Hire, train, and lead a high-performing, globally distributed Credit & Collections team, ensuring proper tools, training, and performance metrics are in place.
• Assess team structure and skillsets regularly to align with evolving business needs and operational goals.
• Handle ad hoc reporting and analysis requests to support Finance, FP&A, and Executive teams.
• Ensure confidentiality and security of all financial data and documentation.

Qualifications

8–12 years of experience in Accounts Receivable / Credit & Collections in a global B2B, high- transaction environment— ideally travel, logistics, SaaS, or telecom experience preferred.

Deep knowledge of international payment cycles, FX issues, and credit terms in cross-border settings.

Proven track record in reducing DSO, managing large AR balances, and collecting from corporate accounts.

Strong command of AR systems, ERP tools, Excel / BI reporting, and reconciliation tools.

Excellent communication and negotiation skills—comfortable handling tough client conversations.

Highly organized, process-driven, and resilient under pressure.

Bachelor’s degree in Finance, Accounting, or related field; MBA or CPA / CMA is preferred not mandatory.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Accounting / Auditing and Finance

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