Accounts Receivable & Deductions Analyst

Socket.dev; Richmond; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Two weeks vacation

Job summary

Socket.dev is seeking an Accounts Receivable specialist to manage a portfolio of customer accounts and support timely collection. You will review aging reports, resolve deductions, and work with Sales, Brokers, and Logistics to minimize non-payment.

The role requires 2+ years in AR, advanced Excel, and strong collaboration skills. It is a 12-month contract based in-office Monday to Thursday, with Fridays work-from-home and a $2,500 completion bonus upon contract end.

Qualifications

• Minimum 2 years of experience in Accounts Receivable in a fast-moving environment.
• Ability to manage approximately 35 customers with confidence, persistence, and dedication.
• Advanced skills in Microsoft Excel.
• Clear and effective communication to identify root causes of deductions.
• Strong collaboration, negotiation, and resolution skills with customers.

Responsibilities

• Manage a portfolio of customer accounts, reviewing aging reports, payment history, and outstanding invoices.
• Review, research, and reconcile customer deductions, debit notes, and audit claims, identifying root causes and validity.
• Dispute invalid deductions and prepare supporting letters or statements for customers, while managing approved/denied/billed-back deductions.
• Work with Sales, Brokers, Customer Service, and Logistics to resolve deductions and disputes contributing to non-payment.
• Contact customers about overdue accounts and collaborate toward timely payment.
• Manage cash application in HighRadius to IFS; post payments, research deductions, obtain documentation via portals.
• Use SM1, IFS, HighRadius, and third-party platforms to support cash application, deductions, and reconciliation.
• Reconcile e-commerce customer accounts and support accurate reporting.
• Maintain the Finance team’s AR reference manual and documentation.

Skills

Accounts Receivable

Excel

Client communication

Deductions research

Cross-functional collaboration

Tools

HighRadius

IFS

SM1

Third-party platforms

Job description

What You’ll Do

• Manage a portfolio of customer accounts, including reviewing aging reports, payment history, and outstanding invoices to support timely collection and resolution of outstanding balances.
• Review, research, and reconcile customer deductions, debit notes, conditional expenses, and audit claims, identifying root causes and determining validity.
• Dispute invalid deductions and prepare supporting claim letters or statements for customers, while managing approved, denied and billed-back deductions.
• Work closely with Sales teams, Brokers, Customer Service, and Logistics to resolve deductions, billing disputes, and other issues contributing to non-payment.
• Contact customers regarding overdue or delinquent accounts and work collaboratively toward timely resolution and payment.
• Manage cash application activities in HighRadius to IFS, including posting payments to customer accounts, researching deductions, and obtaining supporting documentation through customer portals when required.
• Use SM1, IFS, HighRadius, and third-party platforms to support cash application, deductions management, and account reconciliation.
• Reconcile e-commerce customer accounts and support accurate account reporting.
• Maintain the Finance team’s Accounts Receivable reference manual and supporting documentation.

Preferred Skills

• Minimum 2 years of experience working in Accounts Receivable within a fast moving environment. (CPG, Construction, Retail, Real Estate, Logistics etc...)
• The ability to handle approximately 35 customers with confidence, persistence, and dedication.
• Advanced skills in Microsoft Excel.
• Clear and effective communication skills and the ability to identify the root cause of deductions.
• Strong collaboration skills with internal teams, along with negotiation and resolution skills with customers.

Contract & Compensation

• This is a 12-month contract position with a base salary of $65,000–$70,000, depending on level of experience.
• Upon successful completion of the full 12-month contract, you will also be eligible for a $2,500 contract completion bonus.
• We are offering two weeks of paid vacation.
• This position is in office Monday - Thursday, with Fridays working from home.