Accounts Receivable Clerk - Whitby, ON

Makita Corporation; Whitby; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading international company is seeking an Accounts Receivable Clerk to support the Finance & Accounting Department. In this role, you will process payments, manage customer accounts, and enhance the customer relationship by ensuring timely communication and resolution of inquiries. Ideal candidates will possess strong analytical and communication skills, a degree in Business Administration, and prior experience in a related field.

Benefits

Competitive salary and incentive program.

Company paid benefits (medical, dental, vision, employee assistance plan).

Work-life balance with paid/unpaid leave, including vacation.

Opportunities for career growth.

Education Reimbursement Program.

Qualifications

• Minimum of two (2) years of related experience.
• French language skills are an asset.
• Familiarity with credit reports and related financial documents.

Responsibilities

• Process and record payment transactions and customer deductions.
• Contact customers to collect balances and resolve inquiries.
• Prepare reports and assist with month-end and year-end processes.

Skills

Communication

Analytical skills

Customer Service

Interpersonal skills

Negotiation skills

Mathematical skills

Organization

Education

Degree / Diploma in Business Administration or related field

Job description

Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First – a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer?

How Makita supports our team members:

• Competitive salary and incentive program.
• Company paid benefits (medical / dental / vision / employee assistance plan).
• RSP Plan.
• Work-life balance with paid / unpaid leave, including paid vacation, family-related leave & personal days.
• Opportunities for career growth and an Education Reimbursement Program.

What will you do?

The Accounts Receivable Clerk supports the Finance & Accounting Department by processing and recording payment transactions, order releases, telephone collections, and reconciliation of customer deductions. Other duties include follow-up, preparing reports, fact-checking credit information, filing, and communication (phone and email) with customers and staff.

What will you work on?

• Preparation of daily deposits and application of payments to customer accounts.
• Review and release orders on “credit hold”.
• Contact (phone and email) customers to collect balances.
• Investigate and resolve any short payments, deductions, irregularities, or inquiries.
• Reconcile customer accounts.
• Provide customers with requested information (e.g., statements, invoice copies, assistance with inquiries related to accounts).
• Review completed credit applications, research trade and bank references, and credit reports.
• Work with other departments to ensure records are accurate and complete and/or resolve issues if needed.
• Assist with month-end, quarter-end, and year-end reports.

To be successful you will have:

• Degree / Diploma in Business Administration or related field.
• A minimum of two (2) years of related experience.
• French language skills are an asset.
• Familiarity with information contained on credit reports (Dun and Bradstreet / Equifax).

What you bring to the team:

• Customer Service: ability to deal with customers professionally to collect balances and assist when needed.
• Interpersonal skills: ability to build professional relationships with internal staff and external customers.
• Communication: express information (oral and written) with consistency and clarity. Use active listening techniques to understand and provide feedback. Fluent in English; bilingual (French) is an asset.
• Analytical skills: identify problems, gather information, develop solutions.
• Critical thinking: analyze and evaluate facts to form judgments, alert to warning signs impacting debt collection.
• Mathematical skills: high proficiency in performing mathematical tasks accurately.
• Negotiation skills: professional demeanor with the ability to influence and collect balances owing.
• Organization: meet deadlines, prioritize tasks, multitask, and plan effectively.
• Experience dealing with national retail customers is preferred.

About Us:

We have been in Canada for many years, employing hundreds of people. The Head Office is in Whitby, Ontario; we operate two warehouse/distribution centres in Ontario and British Columbia, and have factory service centres across the country. We are proud of our achievements and excited for our future growth.