Accounts Receivable and Collection Associate

HD Supply Canada Inc; Toronto; On-site; CAD 42,000 - 60,000; Full time

Job summary

HD Supply Canada Inc. is seeking a Collections professional responsible for contacting customers to collect overdue payments and maintaining accurate credit records.

You will post payments to customer accounts, review credit files, and monitor delinquent accounts while ensuring adherence to company guidelines. The role requires strong communication skills, 2–5 years of experience, and bilingual English/French abilities.

Qualifications

• HS Diploma or GED strongly preferred.
• 2–5 years of experience in area of responsibility.
• Bilingual English and French preferred.

Responsibilities

• Confers with customer by telephone or in person to determine reason for overdue payment.
• Receives payments and posts amount paid to customer account.
• Compiles and maintains basic credit information about financial status of customer and status of collection efforts.
• Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Ensures compliance with established guidelines.
• Performs other duties as assigned.

Skills

Communication

Customer service

Bilingual EN/FR

Education

HS Diploma or GED

Job description

Job Summary Responsible for notifying customers of delinquent accounts to solicit payment. Compute, classify, and record numerical data to keep financial records complete.

Major Tasks, Responsibilities, and Key Accountabilities

Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract. Receives payments and posts amount paid to customer account. Compiles and maintains basic credit information about financial status of customer and status of collection efforts. Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts. Maintains records on credit risks, delinquent accounts and incomplete files. Ensures compliance with established guidelines. Performs other duties as assigned.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Bilingual candidates preferred (English and French).

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply Canada is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants. If you require an accommodation during the application process, please email [e-mail] and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed.

About HD Supply

At HD Supply, we believe that our core purpose is to improve our associates' lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers' success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products - all at competitive prices. Combine this with our industry-leading, value-add services - including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions - and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.