Accounts Receivable Administrator

Sonova International; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading firm in healthcare solutions is seeking an Accounts Receivable Administrator in Mississauga, Canada. The role involves managing the full accounts receivable cycle, ensuring effective communication with customers while addressing billing issues. The ideal candidate will have experience in accounts receivable administration and strong proficiency in relevant software. This position offers a collaborative culture and opportunities for career development in a flexible hybrid work model.

Benefits

Comprehensive benefits including wellness services

Mentorship and career development programs

Flexible hybrid work model

Qualifications

• Experience in Accounts Receivable administration and collections.
• Knowledge of billing and collection procedures.
• Proficiency in Excel, Word, Outlook, and SAP.

Responsibilities

• Make collection calls and manage customer accounts.
• Process customer credit memos and account adjustments.
• Prepare various AR reports for Finance management.

Skills

Accounts Receivable administration

Excellent customer service

Communication skills

Proficiency in Excel

Knowledge of billing procedures

Tools

SAP

Word

Outlook

Job description

Accounts Receivable Administrator

The Accounts Receivable Administrator is responsible for managing the full accounts receivable cycle, including collections, billing, issue resolution, cash application, credit monitoring, and reporting. The role involves supporting internal and external customers through effective communication and collaboration.

Responsibilities:

• Make collection calls and correspond with customers, focusing on delinquent accounts and DSO results.
• Resolve collection issues, process customer credit memos, review account adjustments, and resolve client account discrepancies related to billing and short payments.
• Verify discrepancies and resolve clients' billing issues.
• Monitor and maintain the complete AR portfolio.

New account setup:

• Monitor customer credit terms.
• Establish and track customer payment plans.
• Manage COD accounts.
• Monitor and release held orders.
• Oversee processing and reconciliation of all incoming payments via cheque, wire, EFT, and credit card.
• Ensure accuracy of all cash applications.
• Prepare bank deposits.
• Maintain positive and collaborative interactions with customers and internal teams.
• Perform other tasks to support internal and external customers as needed.
• Engage sales and senior management when necessary to accelerate collections.
• Prepare various AR reports for Finance management.
• Run and mail monthly statements.
• Assist with or backup the Sales Analyst & Customer Loyalty functions.
• Participate in team planning meetings.

Qualifications:

• Experience in Accounts Receivable administration and collections, with some accounting background.
• Knowledge of billing and collection procedures.
• Commitment to excellent customer service.
• Proficiency in Excel, Word, Outlook, and SAP.
• Strong attention to detail, goal-oriented, and ethical.
• Excellent written and verbal communication skills.
• Ability to work in a team and manage multiple responsibilities.

A minimum internet speed of 200Mb/sec download and 10Mb/sec upload is required for remote/hybrid work at Sonova.

We welcome candidates willing to learn and grow with us, even if they do not meet all criteria.

Applications should be submitted via our online platform. We do not accept applications through apps, messaging platforms, or other informal channels. If offered a job, ensure you speak with a company representative.

What we offer:

• Exciting and challenging work environment.
• Collaborative culture.
• Opportunities for self-improvement and flexible hybrid work.
• Valuing diversity and inclusion.
• Comprehensive benefits, including wellness and paramedical services, competitive compensation, variable components, and pension matching.
• Mentorship and career development programs.

Sonova Canada is a certified Great Place to Work (May 2024 - May 2025).

Our work environment:

We prioritize employee well-being, foster inclusivity, and promote engagement and collaboration. Our hybrid work model offers flexibility to balance personal and professional needs, supporting a motivated and innovative workplace.

Required Experience:

Unclear seniority level.

Key Skills:

Business development, internal audit, accounts administration, communication, organizational skills, journal entries, general ledger accounting, finance, account management, Excel, client relationships, reporting, payroll, external auditors, financial statements.

Employment Type: Full Time

Experience: Years

Vacancy: 1