accounts manager - banking, credit and investment

TD Bank; Markham; On-site; Full time

Job summary

TD Bank is seeking an Account Manager II to oversee Small Business and Agricultural accounts in Markham. The role involves financial assessment, client management, and debt recovery strategies, ensuring positive outcomes for both the bank and customers. Candidates should possess strong analytical and communication skills, with a preferred bilingual ability in English and French.

Qualifications

• Understanding of Small Business and Agriculture Credit products and principles.
• Ability to analyze and interpret business financial statements.
• Previous customer service and collections experience required.

Responsibilities

• Manage a group of Small Business and/or Agricultural borrowing clients.
• Execute collection strategies and maximize recovery of bank funds.
• Conduct assessments and develop action plans for assigned accounts.

Skills

Analytical Skills

Communication

Negotiation

Problem-solving

Time Management

Job description

accounts manager - banking, credit and investment

Title posted on CareerBeacon - Account Manager II, Business Banking

Posted onJune 28, 2025 by Employer details TD Bank

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accounts manager - banking, credit and investment

Title posted on CareerBeacon - Account Manager II, Business Banking

Posted onJune 28, 2025 by Employer details TD Bank

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Job details

Work Location:Markham, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$76,800 - $115,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:The Financial Restructuring Group (FRG), which includes the Business Customer Assistance (BCA) is a Centre of Expertise that manages higher-risk Business Banking relationships. These borrowers face challenges that may require time and expertise to remedy. BCA joined FRG in May 2021. The team is responsible for working with adversely risk rated Small Business Banking (SBB) borrowing customers that have encountered financial difficulty and/or show deterioration in their risk profile. Account Managers (AMs) ? This team is responsible for restructuring and recovery work for later stage delinquent accounts. Business Customer Assistance (BCA) works primarily with Small Business Banking Customers who have encountered difficulties servicing their credit products. BCA's mandate is to rectify the issues whenever possible and return the customer to branch. When necessary, collection action is commenced with a view to protecting the bank's interests.The successful candidate will assume primary responsibility for the day to day management of an assigned group of Small Business and/or Agricultural borrowing clients.The Account managers will manage the portfolio through the timely execution of appropriate collection strategies, maximize recovery of the Bank's funds and or restore the account to an acceptable risk rating.This position is responsible for conducting an independent assessment of the risk loss on each assigned account and the development and execution of an appropriate and timely action plan to address the situationJob Requirement: An understanding of TDCT Small Business and Agriculture Credit products, principles and policies/security.Ability to analyze and interpret business financial statementsStrong problem-solving aptitude and sound communicator Strong attention to detailAbility to work quickly and independently in a fast-paced environmentPrevious Customer Service Experience is required, along with the ability to use tact and diplomacy Previous collections experience and basic understanding of applicable insolvency legislation would be an asset Additional Information:Analytical Skills Business Intelligence Negotiation/Listening Skills Ability to multi-task effectively Time Management Relationship Management Effective Communication Impact and Influencing Interpersonal Skills Computer SkillsThis role may require the incumbent to be flexible to meet multiple shift priorities requirements to align with business needs (business hours open Monday to Friday 8AM to 5PM).Bilingual (French & English) preferredWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to

• Location Markham , ON
• Workplace information On site
• Salary $ 34.00 to $ 82.00 HOUR hourly
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source CareerBeacon #2169995

• Markham, ON

View the full job posting on CareerBeacon

Advertised until

2025-07-27

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