Accounts Coordinator - Major Accounts Support Team

Superior Propane Inc.; Calgary; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Accounts Coordinator to join their Major Accounts Support Team. This role offers a supportive work environment that values teamwork and open communication. As an Accounts Coordinator, you will provide essential administrative and customer support, ensuring that major clients receive top-notch service. You'll be responsible for account management, billing support, and data alignment in customer portals. With a focus on professional development and a commitment to health and wellness, this company provides competitive compensation and flexible hybrid work options. If you're resourceful and passionate about customer service, this opportunity is perfect for you.

Benefits

Health Benefits

Wellness Spending Accounts

Maternity Leave Top-up

Employee Assistance Program

Flexible Work Options

Professional Development Opportunities

Qualifications

• 3+ years of RFP & Contract Management experience is an asset.
• Strong experience with Microsoft Office products and ERP software.

Responsibilities

• Provide administrative support for major accounts and internal stakeholders.
• Maintain account creation, contractual alignment, and billing support.

Skills

Customer Service

Problem Solving

Communication Skills

Contract Management

Data Analysis

Collaboration

Education

High School Diploma

Post-secondary Education in Business

Project & Contract Management Certification

Tools

Microsoft Office

ERP Software

Financial Software

MySuperior Portal

ADD System

Job description

Accounts Coordinator - Major Accounts Support Team

What we will offer you:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.

The Account Coordinator – Major Accounts Support Team (MAST) provides administrative and customer support to internal stakeholders and select major clients. The Account Coordinator brings experience in contract administration / major account set up, assisting with billing support, and is competent in working with customer software programs. Driven by a “customer first” approach, they are extremely resourceful and knowledgeable in working collaboratively with functional groups within our organization. Reporting to the Manager – MAST, the Account Coordinator works to ensure that our major clients’ portfolio is accurately set up and maintained, ensuring a best-in-class customer experience.

What you’ll do:

Administrative:

• Account creation and maintenance;
• Maintain contractual alignment to internal systems;
• Prepare reports for internal and external stakeholders;
• Account credit and rebill support as needed;
• Billing requirement alignment on internal systems;
• Support and troubleshoot invoice submissions &/or disputes as needed.

Digital:

• Alignment of data feeding the customer portal and dashboard;
• Account maintenance in ADDs, MySuperior portal and dashboard;
• Identify opportunities to enhance customer automation;
• Submission of customer dashboards and portal requests;
• Track customer portal and dashboard engagement and enrollment;
• Identify how the portal and dashboard can support customer requirements.

Request for Proposal (RFP) Support when applicable:

• Allocate and manage assigned service level agreement tasks required for RFP submission;
• Maintain document control for contracts, customer rates, and amendments;
• Support sales representatives on RFP process.

What you bring:

• High school diploma; post-secondary education in Business, Project & Contract Management certification is considered an asset.
• Minimum of three (3) years of RFP & Contract Management experience is an asset.
• Strong experience with Microsoft Office products, ERP, and financial software.
• Experience with Superior Propane’s ADD system (including Raven and Pegasus) and the MySuperior suite is an asset.
• Proven ability to establish collaborative work relationships.
• Demonstrated ability to deliver in difficult situations.
• Comfortable with complexity and ambiguity.
• Comfortable with technology.
• Ability to problem solve and identify process improvements.
• Experienced with business processes and customer service.
• Critical reasoning and troubleshooting abilities.
• Excellent communication skills, both oral and written; bilingual would be an asset.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

Here at Superior Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.