Accounts Clerk (Utility)

Kawartha Lakes; Lindsay; On-site; CAD 1,000; Full time

Job summary

The City of Kawartha Lakes seeks an Accounts Clerk (Utility Billing) to join their team. The successful candidate will manage utility billing processes, interact with the public regarding inquiries, and maintain accurate records while contributing to a collaborative work environment. This role also offers flexibility and opportunities for career advancement.

Benefits

Flexible work hours

Education reimbursement

OMERS pension

Employer-paid benefits package

Qualifications

• 2 years of related progressive experience, preferably in a municipal environment.
• Ability to demonstrate initiative with a commitment to quality improvement.
• Knowledge of municipal legislation and accounting functions.

Responsibilities

• Schedule appointments and obtain meter readings for billing.
• Prepare billing for residential and commercial customers.
• Maintain accurate records of customer conversations.

Skills

Customer-service skills

Interpersonal skills

Time-management skills

Organizational skills

Written communication skills

Education

Secondary School Diploma

Additional education related to accounting or municipal finance

Tools

Microsoft Office

Job description

The City of Kawartha Lakes invites applications to join our team as an Accounts Clerk (Utility).

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!

We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace. We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement. As a team member at the City of Kawartha Lakes, you may be entitled to the following: flexible work hours, remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.

Job Title: Accounts Clerk (Utility Billing)

Wage: $30.32 hourly (2025)

Reports To: Supervisor, Utility, Revenue and Billing

Department: Corporate Services

Location: Lindsay, ON

Hours: Normal Working Hours 35 hours per week

Other: General office environment. Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements; attend meetings and events as required

Job Description

• Schedule appointments with the public and water meter reading staff for property visits and to obtain meter readings in a timely manner for billing
• Accurately input meter readings for various water and wastewater billing systems while maintaining the established meter reading cycle
• Work with the general public to resolve account inquiries or disputes, and notify when accounts are past due and monitor receivables status reports
• Prepare billing for residential and commercial customers, including final bills as required
• Analyze, input data, update, and review the general ledger of all account adjustments, as well as for related journal entries for the particular area (ie. Utility Billing, Tax Accounting, etc.)
• Provide information in response to requests from the public and provide information requiring varying degrees of research and personal contact relating to division invoices in both written and verbal forms.
• Keep accurate records of customer conversations for future reference
• Post payments, accruals, documents, etc. to various computer systems
• Update and maintain various lists, databases and reports to ensure accurate information for various purposes
• Maintain paper and electronic filing systems in compliance with records management and file standards policies, procedures and directives of the City of Kawartha Lakes, and may act as records liaison for the department
• Process in person account inquires and payments
• Prepare correspondence and letters in response to various customer service related situations
• Provide backup for other clerical positions in the office as required
• Perform other related duties as assigned

Skills/Education Required

• Secondary School Diploma, with additional education related to accounting or municipal finance
• Minimum 2 years of related progressive experience, preferably in a municipal environment
• Working knowledge and understanding of municipal legislation in relation to the duties assigned
• Working knowledge of general accounting and banking functions
• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
• Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization
• Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
• Excellent written communication skills with attention to detail and accuracy
• Excellent organizational and administrative skills with the ability to work independently and in a team environment
• Ability to demonstrate initiative consistently with commitment to quality improvement
• Demonstrated ability to understand and abide by municipal policies and procedures
• Demonstrated proficiency in Microsoft Office, the internet, and any other related software
• Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

Applicants must be prepared for skill testing.

The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.