Accounts and Customer Success

Hallmark Dental Laboratory Ltd; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading dental laboratory in Halifax is seeking an Accounts and Customer Success professional to enhance customer satisfaction and support the finance team. The role involves handling customer queries, invoicing, and collaboration with internal departments, requiring strong communication, organizational skills, and a proactive approach. This position offers health benefits, a pension program, and a supportive work environment in a well-established company.

Benefits

Health and dental insurance

Optional pension program

Employee assistance program (EAP)

Health and wellness spending account (HSA)

Qualifications

• 1 - 3 years relevant work experience required.
• Experience as a dental receptionist is an asset.
• Knowledge or experience in the dental industry is an asset.

Responsibilities

• Customer liaison and invoicing corrections.
• Accounts receivable processing and collection calls.
• Responding to customer enquiries and supporting internal departments.

Skills

Detail orientation

Customer service

Time management

Communication

Problem-solving

Tools

Microsoft Office

Job description

Hallmark is a Halifax based dental lab serving dental clinics and their patients in Atlantic Canada. We are currently seeking a friendly and well-organized individual for Accounts and Customer Success support to the finance team. To thrive in the Accounts and Customer Success role, you must be proactive, upbeat, and enthusiastic about the company’s services and how they add value to customers. Top candidates will be good communicators, both verbally and in writing, with strong detail-orientation, customer service, time management, and computer abilities.

Accounts And Customer Success Responsibilities

• Customer Liaison, invoicing corrections, investigate and process credits, provide estimates, etc.
• Accounts receivable, process payments received from customers, collection calls and emails, process and send customer statements
• Respond to customer enquiries, provide knowledgeable answers to questions about product, pricing, and case status
• Multi-task: simultaneously listen and enter data
• Work with internal departments to meet customer's needs
• Achieve individual/team goals and KPI's
• Ability to navigate multiple systems to accurately document and research customer information
• Support Shipping and Receiving at peak times, vacation/sick day coverage
• Other administrative duties assigned by management to support a growing business
  
  

Accounts And Customer Success Requirements

• Experience as a dental receptionist is an asset
• Demonstrate a strong attention to detail
• Possess strong problem-solving and analytical skills
• Display organizational, time-management, interpersonal, and communication skills
• Demonstrate initiative, eagerness, and a willingness to learn
• Maintain a high level of proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• At least 1 - 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience with accounts receivable
• Knowledge or experience in the dental industry is an asset
  
  

Benefits

• Health and dental insurance
• Optional pension program
• Employee assistance program (EAP)
• Health and wellness spending account (HSA)
  
  

Hallmark is a business with over 40 years in the community. The lab is the largest dental lab in Atlantic Canada and one of the most technologically advanced dental labs in the country. Our growth has been the result of a strong team, strong management and strong communication. Our hours are 8:00 - 4:30pm Monday to Friday.