Accounting Clerk

Peace Hills General Insurance Company; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus eligibility

Day off every 4 weeks

Registered Pension Plan matching

Personal insurance reimbursement

Social events

Staff appreciation event

Job summary

Peace Hills General Insurance Company is seeking an Accounting Clerk to join the Accounting Department in Edmonton, AB. Reporting to the Billing Manager, you will manage accounts receivable processes, respond to customer inquiries, and support month-end activities in a high-volume environment.

You will bring strong data entry, Excel, and communication skills to ensure accurate postings, timely follow-ups, and excellent service for internal and external customers.

Qualifications

• High school diploma required; relevant post-secondary education is an asset.
• Experience in accounts receivable and handling high volume customer calls.
• Experience with account reconciliations and journal entries.
• Demonstrated ability to provide exceptional customer service.
• Strong data entry and numerical accuracy.
• Intermediate Microsoft Excel skills.
• Ability to learn new computing software quickly.
• Ability to work independently as well as collaboratively within a team.
• Professional, efficient, and proactive with time-management and organizational skills.
• Experience in the insurance industry and with Guidewire software would be an asset.

Responsibilities

• Process accounts receivable, verify and post payments and refunds.
• Answer high volumes of customer calls about billing matters.
• Resolve issues for internal and external customers.
• Complete system activities within deadlines and follow up.
• Reconcile broker accounts monthly and follow up on discrepancies.
• Assist with month-end journals and account reconciliations.
• Transfer balances between terms and payment plans.
• Assist with monthly commission payable/receivable cycles.
• Liaise with Underwriters regarding payments and policy amendments.
• Communicate with Underwriters and brokers about arrears.
• Deliver exceptional customer service maintaining standards.
• Other duties as required.

Skills

Accounts Receivable

Customer service

Data entry

Excel

Communication skills

Time management

Independent worker

Team collaboration

Numerical accuracy

Education

High school diploma

Post-secondary education an asset

Tools

Guidewire

Job description

We currently have a position available for a Accounting Clerk in our Accounting Department. Reporting to the Billing Manager, the successful candidate will contribute to the achievement of a professional and efficient business.

What You’ll Do:

• Timely processing of accounts receivable, including verification and posting of payments and refunds and ensuring they are recorded correctly;
• Answer a large volume of phone calls from customers, brokers and other departments to address a variety of billing matters;
• Resolve issues and answer questions from internal and external customers;
• Complete system activities within deadlines and ensure timely and effective follow-ups;
• Reconcile broker accounts monthly, ensuring prompt follow up on outstanding payments and transaction discrepancies;
• Assist with month end journals and account reconciliations;
• Transfer balances between terms and other payment plans;
• Assisting with monthly commission payable and receivable cycle;
• Liaise with Underwriters regarding receipt of payments ensuring policies are amended as needed;
• Communicate with Underwriters on policies in arrears and brokers with outstanding receivables;
• Deliver exceptional customer service in upholding our service standards and our commitment to continuous improvement;
• Other duties as required.

What You’ll Bring:

• High school diploma is required, relevant post-secondary education is an asset;
• Previous experience in Accounts Receivable and experience with high volume of customer calls;
• Previous experience with account reconciliations and journal entries;
• Demonstrated ability to provide exceptional customer service;
• Effective problem-solving skills and math skills;
• Strong data entry skills;
• Possess a pleasant telephone manner and solid communication skills;
• Exceptional attention to detail including a high degree of numerical accuracy;
• Intermediate skills in Microsoft excel;
• Ability to learn new computing software quickly;
• Ability to work independently as well as collaboratively within a diverse team;
• Professional, efficient, and proactive with time-management and organizational skills;
• Flexible and adaptable; able to work in an environment of shifting priorities and pressures;
• Experience in the insurance industry and with Guidewire software would be an asset.

What You’ll Experience:

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.