Account Support Representative-TD

TD; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Account Support Representative to join their dynamic team. In this role, you'll be the linchpin in delivering exceptional client support, addressing inquiries, processing service requests, and ensuring that client accounts are meticulously maintained. This position is perfect for detail-oriented individuals who thrive in a collaborative environment. You'll have the opportunity to develop your skills in a supportive workplace that values inclusivity and professional growth. If you're passionate about providing outstanding service and eager to contribute to a reputable financial institution, this is the role for you.

Benefits

Competitive salary and benefits

Career development and training opportunities

Collaborative and inclusive team environment

Flexible work options depending on location

Qualifications

• 1-2 years of experience in customer service, banking, or administrative roles.
• Strong communication and problem-solving skills required.

Responsibilities

• Assist clients with account-related questions and service requests.
• Maintain accurate documentation and account records.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Attention to Detail

Education

1–2 years of experience in customer service or banking

Tools

Microsoft Office

Database Systems

Job description

Job Title: Account Support Representative – TD

About Us:
TD Bank Group is one of Canada’s top financial institutions, known for delivering excellent service and reliable financial solutions. Our support teams are vital in ensuring that every client interaction is seamless and efficient.

Role Overview:
As an Account Support Representative, you will provide day-to-day support for client accounts, helping to resolve inquiries, process service requests, and maintain accurate records. This role is ideal for someone who is detail-oriented, organized, and customer-focused.

Key Responsibilities:

• Assist clients with account-related questions and service requests

• Process updates, changes, and transactions in client accounts

• Maintain accurate documentation and account records

• Collaborate with internal teams to ensure timely issue resolution

• Monitor account activity and flag discrepancies or unusual activity

• Ensure compliance with banking regulations and internal policies

• Provide general administrative support to the account services team

Qualifications:

• 1–2 years of experience in customer service, banking, or administrative roles

• Strong communication and problem-solving skills

• Proficiency with Microsoft Office and database systems

• High attention to detail and ability to handle confidential information

• Knowledge of banking or financial products is an asset

What We Offer:

• Competitive salary and benefits

• Career development and training opportunities

• A collaborative and inclusive team environment

• Flexible work options depending on location