Account Support

CBRE Group, Inc.; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in Mississauga is seeking an Account Support professional to provide exceptional client service and administrative support across a large business unit.

You will help manage contract deliverables, respond to inquiries, and coordinate financial activities to ensure timely, accurate service delivery. You will review invoices, support billing processes, assist with reporting, and help ensure compliance with Health & Safety requirements.

Qualifications

• Experience delivering high-quality customer service in client-facing roles.
• Ability to understand contract scope and translate it into actionable tasks.
• Familiarity with billing processes, invoicing, and financial reporting.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work aligns with requirements.
• Champion financial and operational systems; identify cost-saving opportunities.
• Coordinate and onboard vendors for repairs and planned works.
• Review invoices, code costs, and support billing processes.
• Ensure health, safety, and QHSE documentation is maintained.

Skills

Customer service

Administrative support

Billing & invoicing

Data analysis

Contract management

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Account Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.