Account Supervisor - Social

UNAVAILABLE; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Leo Burnett Toronto is seeking an Account Supervisor, specializing in social, to lead integrated client work across traditional, digital and social touchpoints. You will manage day-to-day relationships and bring a platform-native lens to campaigns, while collaborating with creative, planning and production teams.

The role requires a strong pulse on culture, remote and in‑office collaboration, and a proactive approach to problem solving.

Qualifications

• 5+ years of agency account management experience, preferably in social.
• Strong ability to lead social-focused campaigns and integrated workstreams.
• Proven remote team management and collaboration skills.
• Clear and concise verbal and written communication.
• Organizational and detail-oriented with multi-tasking ability.
• Creative and strategic thinker with initiative.
• Deep understanding of paid social channels and reporting.
• Leadership and client-facing confidence.

Responsibilities

• Own day-to-day client relationships and be a strategic partner across integrated workstreams.
• Lead digital and social thinking across campaigns, content, creator programs, and always-on.
• Collaborate with Creative, Planning, Production and Resource Management teams.
• Understand and lead competitive landscape, ad reviews, and trend reports.
• Turn cultural insight into big ideas and smart execution with strategy + creative teams.
• Manage timelines, scopes, and workflows across remote and in-office teams.
• Build integrated briefs and shepherd work from kickoff through delivery.
• Translate performance and cultural signals into social briefs.
• Keep clients ahead of platform shifts and digital behaviours.
• Accountable for all social-specific projects; budget adherence.

Skills

Social media strategy

Client relationship management

Team leadership

Project management

Communication

Remote collaboration

Tools

PowerPoint

Excel

Job description

Company Description

We’re a creative consultancy. That means we put creativity at the center of all our thinking—be it strategic consulting, design and advertising or product and service design. If you believe in the power of creativity to transform how people think and behave, you’re in the right place.

Job Description

Leo Toronto is looking for an Account Supervisor, specializing in social. This role will require someone who is fluent in the full brand and campaign landscape, with a strong pulse on where culture lives: on social. You’ll lead integrated client business across traditional, digital, and social touchpoints, while bringing a modern, platform-native lens to the work.

Establishing relationships with client and agency partners will be critical. This is an intermediate level opportunity perfect for someone looking to be at the forefront of social media management and showing up in culture. While social will play a large part of the role, there will be support required on tactical campaigns as well.

This position report directly to the GAD.

Responsibilities

• Own day-to-day client relationships and be a strategic partner across integrated workstreams.
• Lead digital + social thinking across campaigns, content, creator programs, and always-on.
• Collaborate with internal teams, including Creative, Planning, Production and Creative Resource Management.
• Understand and lead competitive landscape, competitive ad reviews, paid ad unit assessments & marketplace trend news/reports.
• Work closely with strategy + creative teams to turn cultural insight into big ideas and smart execution.
• Manage timelines, scopes, and workflows across teams (remote + in-office).
• Build integrated briefs and help shepherd work from kickoff through delivery.
• Translate performance + cultural signals into clear recommendations and social briefs.
• Keep clients ahead of platform shifts, trends, and digital behaviours.
• Accountable for all social specific projects.
• Budget planning/adherence.

Qualifications

• 5+ years of agency account management experience, QSR/retail experience a benefit.
• High degree of experience managing social specific marketing initiatives and developing short and long-term social channel planning.
• Ability to manage teams and processes remotely.
• Clear and concise communication skills, both verbal and written.
• Organized and detail-oriented.
• Teamwork – ability to function at high level with various personalities.
• Ability to multi-task and effectively prioritize projects.
• Creative and conceptual thinker.
• Demonstrated initiative, proactive approach to problem solving.
• Strong project management skills, ability to follow-through and complete tasks.
• Adept with PC/Mac, especially PowerPoint and Excel.
• Deep understanding of social channels paid social media strategy and reporting.
• Confident and passionate.
• Leadership ability.

Who you are

• Culturally plugged-in — from platform practices to cultural trends and emerging formats.
• Strategic and creative — you love big thinking and smart craft.
• Calm under pressure, collaborative by nature, and solutions driven.
• Passionate about building brands in spaces where people spend time.

Additional Information

Leo Burnett Toronto is an equal opportunity employer with a strong commitment to diversity and inclusion. Drawing on valuable perspectives and insights from our unique workforce allows us to continue sharing our best work with the world. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.