Account Supervisor, Consumer – Toronto New Toronto, Canada

Porter Novelli, Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global communication company seeks an Account Supervisor for their Toronto Consumer team. The role involves managing campaigns, mentoring junior staff, and building client relationships while promoting a collaborative team environment. Ideal candidates have 5-7 years of experience in communications, particularly in agency settings, and a passion for influencer marketing and brand storytelling.

Benefits

Professional Growth Opportunities

Dynamic Work Environment

Exciting Client Projects

Qualifications

• 5-7 years of communications experience in an agency setting.
• Experienced in client service and project management.
• Strong expertise in earned and paid influencer strategy.

Responsibilities

• Supervise and manage junior team members.
• Build strong client relationships across multiple accounts.
• Lead influencer marketing efforts and develop strategies.

Skills

Leadership

Project Management

Client Service

Creativity

Communication

Tools

Excel

Job description

Porter Novelli is a global communication company with offices across the US and internationally in London, Mexico City, and Toronto. In a shifting landscape of audience power, our global network of sharp minds leverages our world-class smart data as we decode change, navigate culture, and deepen authenticity to unlock value for our clients. We believe that our culture is the beating heart of Porter Novelli. We have cultivated a vibrant and inclusive environment where individuals come together to form a dynamic and supportive community. We celebrate the unique perspectives and experiences that each team member brings to the table. Our company culture is built upon our five core values: Accountability, Courage, Curiosity, Diversity + Inclusion, and Excellence.

The Role

Are you ready to take your career in public relations to the next level? We're seeking a collaborative, strategic, and client-focusedAccount Supervisor to join our Consumer team in Toronto. This individual will serve as a key client partner, helping to lead campaign execution and team performance while shaping impactful work that drives results.

We’re looking for someone who brings a passion for influencer marketing, earned media, and integrated brand storytelling—someone who is detail-oriented and solutions-focused, ready to lead projects, mentor junior staff, and help deepen client relationships.

What You Will Be Doing

• Supervise and manage junior team members, providing feedback, coaching, and support to foster growth.
• Promote collaborative, inclusive team culture and support onboarding of new hires and junior talent.
• Demonstrate professionalism through accountability, reliability, and proactive leadership.

Client & Craft

• Build strong client relationships and operate as a day-to-day client lead across multiple accounts.
• Monitor social, media, and cultural trends, identifying proactive opportunities for clients.
• Plays a key role in the development of strategic plans from start to finish with team leadership support.
• Develop and oversee initial drafts of strategic client materials, including messaging documents, social copy, influencer briefs, news releases and earned media plans.
• Lead client meetings and presentations, ensuring clarity, preparation, and alignment across all deliverables.
• Manage and implement client feedback processes with a strong attention to detail and follow-through.
• Manage campaign budgets, under senior team members’ supervision. Proficiency in Excel is a must.
• Collaborate with internal teams and external vendors to keep projects on track and aligned to strategy.
• Contribute to new business efforts, including research, brainstorming, and proposal development.

Influencer & Media Relations

• Lead influencer marketing efforts, from influencer recommendation and vetting to brief development and content review to contract oversight and KPI tracking.
• Develop earned influencer and media strategies and outreach plans, maintaining strong influencer and media relationships and securing high-quality coverage and reporting.
• Oversee the creation of influencer and media lists, pitch development, earned mailer recommendations and media/influencer reporting.
• Support planning and execution of media/influencer events and experiential activations.

About You

• 5-7 years of communications experience, ideally in an agency setting and working with Consumer and/or lifestyle brands.
• Supportive team player with strong leadership, organizational, and mentoring capabilities.
• Experienced in client service, project management, and cross-functional collaboration.
• Experienced in generating and implementing creative ideas and integrated storytelling plans.
• Strong expertise in both earned and paid influencer strategy.
• Skilled in guiding and analyzing research to uncover news, insights and competitor trends that support impactful recommendations to team and clients.
• Toronto-based with flexibility for in-person client support and event attendance as needed.
• Demonstrates professionalism through punctuality, reliability, and proactive engagement while maintaining self-motivation in pursuing personal and professional growth.
• French language skills are considered an asset.

Why Join Us

Dynamic Environment:Thrive in a collaborative and fast-paced environment where your ideas are valued, your vision is implemented, and your contributions make a difference.

Professional Growth:We're committed to your development and offer opportunities for advancement and ongoing learning.

Exciting Clients:Dedicate your time to one of our most important clients while getting experience spanning the consumer lifestyle and visibility into the food and wellness industries.

Porter Novelli is an equal opportunity employer. We do not discriminate in any aspect of employment against any person on account of race, creed, color, religion, national origin, ancestry, sex, sexual orientation, gender identity and expression, disability, disabled veteran, veteran of the Vietnam era or other eligible veteran, age, marital status, veteran status, or physical or mental handicap unrelated in nature and extent to an individual's ability to perform a job or any other characteristic protected by the employment discrimination laws in any state or political subdivision in which Porter Novelli does business.

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