Account Supervisor (7 month FTC)

Dept Agency; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative agency is seeking an Account Supervisor to join their dynamic Personalised Content team. In this role, you will oversee campaigns for major clients, ensuring high-quality delivery and strategic alignment with client objectives. You will collaborate with creative teams and manage client expectations, all while leading a talented group of professionals. This position offers a unique opportunity to work with diverse clients and contribute to exciting projects that push the boundaries of digital marketing. If you are passionate about driving results and leading teams, this is the perfect opportunity for you.

Benefits

Flexible working policy

Mental health support

15 days paid holiday

Refreshments provided

Social and Cultural Events

Learning and Development opportunities

Buddy Programme

B Corporation certified

Global annual DEPT Cares Month

Qualifications

• Agency experience in Client Services, ideally as a Senior Account Manager.
• Highly organized with experience using project management tools.

Responsibilities

• Manage briefs from start to finish, ensuring timely delivery across campaigns.
• Liaise with clients and manage expectations effectively.

Skills

Client Services

Project Management

Multi-channel Marketing

Budget Management

Team Leadership

Attention to Detail

Communication Skills

Education

Experience in Agency Environment

Business Development Experience

Tools

Microsoft Office

Google Suite

Job description

This is a 7 month fixed term employee contract initially, with a likelihood of extension.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

Our growth continues as we seek an Account Supervisor for our eBay North America account. You will support the client services team in delivering successful campaigns. As Account Supervisor, you will oversee a variety of campaigns, manage the production process end to end, and help lead a client services team alongside global counterparts.

KEY RESPONSIBILITIES:

• Manage briefs from start to finish, ensuring timely delivery across multiple campaigns.
• Liaise with clients and manage expectations.
• Communicate feedback to designers, copywriters, and developers, while managing team workloads.
• Ensure feedback requirements are met while upholding eBay's brand values.
• Develop a deep understanding of eBay's business, strategies, and objectives, offering strategic advice to become a trusted adviser.
• Collaborate with creative and strategy teams, overseeing statements of work and proposals.
• Ensure the right team is in place to deliver high-quality results and add value.
• Report back to management on internal and external issues that may impact accounts.
• Maintain a strategic overview of assigned accounts, conducting regular reviews to demonstrate how objectives are being met.
• Delegate tasks effectively to manage projects end-to-end.
• Lead teams, inspiring innovation, quality, and excellence.
• Identify development opportunities within project tasks to maximize team potential.

WHAT WE ARE LOOKING FOR:

• Agency experience in Client Services, ideally as a Senior Account Manager or a ready-to-lead Account Manager.
• Experience delivering multi-channel marketing communications, including digital and direct campaigns.
• Highly organized with experience using project management tools and processes.
• Strong attention to detail.
• Ability to work under pressure and meet deadlines efficiently.
• Solid understanding of production and interactive processes.
• Commercially driven with experience managing budgets and timelines.
• Proven business development experience.
• Proficient in Microsoft Office and Google Suite.
• Strong resource management skills with the ability to handle complex issues.
• Experience leading others directly or as a mentor.

WE OFFER:

• A flexible, hybrid working policy.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday (plus Public Holidays).
• Refreshments are provided in the office all week.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.