Account Supervisor (6 month FTC)

Dept Holding B.V.; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading digital agency is seeking an Account Supervisor to join their Personalised Content team in Toronto. The role involves managing client relationships and overseeing integrated campaigns across various accounts. Ideal candidates are adaptable, organized, and possess strong communication skills, thriving in a fast-paced environment.

Benefits

Flexible working policy

Mental health support

Social and Cultural Events

Learning and Development opportunities

Buddy Programme

Qualifications

• Experience delivering multi-channel marketing communications.
• Ability to manage multiple projects simultaneously.
• Excellent oral and written communication skills.

Responsibilities

• Manage, draft, and review client briefs.
• Liaise with clients and manage expectations.
• Ensure client deadlines are met across multiple campaigns.

Skills

Organizational Skills

Strategic Thinking

Communication Skills

Client Relationship Management

Job description

This is a 6 month fixed term employee contract initially, with a likelihood of extension

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE:

As an Account Supervisor, you’ll be joining a nimble team that jumps in wherever the action is. Instead of being tied to one client, you’ll get to work across a variety of accounts—perfect for someone who thrives on variety, thinks on their feet, and enjoys solving problems without missing a beat. If you’re adaptable, self-sufficient, and great at working with different personalities, you’ll feel right at home here.

You’ll be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You’ll manage client briefs, plan, assign, review, and deploy creative, and help manage the overall agency workload in partnership with the rest of the team.

You’ll work closely with Designers, Copywriters, Developers, and other parts of the agency to ensure successful campaign deliveries, while maintaining agency profitability and a high level of creative integrity.

KEY RESPONSIBILITIES:

• Manage, draft, and review client briefs
• Ensure client deadlines are met across multiple campaigns, liaising with the Account Director on team capacity
• Liaise with clients, clarify questions, manage expectations, and proactively communicate status updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers and copywriters
• Prioritize workloads for the team and escalate when needed
• Ensure client requirements are met while upholding DEPT brand values
• Maintain a full understanding of the client’s business, strategies, objectives, brand, audiences, and challenges—advising on communications solutions that best meet their needs
• Build excellent working relationships with key clients—attending regular meetings, video calls, planning sessions, and evaluations
• Maintain high standards and add value wherever possible
• Ensure success criteria are met and projects are delivered on time and on budget
• Stay knowledgeable about all DEPT products and services and actively promote them to clients
• Escalate to senior management any internal or external issues or events that may impact accounts
• Work with the team to determine and test creative across client-owned channels

WHAT WE ARE LOOKING FOR

• Experience delivering a broad range of multi-channel marketing communications, including digital, direct, email, and banner campaigns
• Extremely organized, with the ability to manage multiple projects simultaneously
• Strategic thinker who brings fresh ideas and energy to the agency
• Ability to thrive in fast-paced environments, managing deadlines and shifting priorities with ease
• Highly motivated to learn, grow, and improve
• Personable and approachable team player who motivates others
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Strong planning and organizational skills
• Ability to manage and develop client and vendor relationships
• Basic understanding of financials and ability to manage budgets effectively

WE OFFER

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• Refreshments are provided in the office all week
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPTis committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .

Be part of our digital future

We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.