Account Specialist

Scandinavian Building Services; Kelowna; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in cleaning services is seeking an Account Specialist to manage a diverse portfolio of client sites. This role involves site visits, account management, and fostering strong relationships with clients while ensuring operational excellence. The company prides itself on its family-first culture and offers growth opportunities, job security, and a supportive work environment. With a commitment to excellence and a strong national presence, this position is perfect for a motivated individual looking to make a difference in a dynamic team. Enjoy the flexibility of working from home when not on the road, and be part of a company that values its employees and their contributions.

Benefits

Comprehensive Medical and Dental Plan

Personal Days Off

Company Vehicle

Fuel Card

iPad Provided

Cell Phone Provided

Family-Friendly Events

Growth Opportunities

Job Security

Qualifications

• Experience in management with a focus on client satisfaction.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage day-to-day operations of client accounts and sites.
• Conduct site visits ensuring compliance with safety standards.
• Handle personnel issues for hourly cleaners and subcontractors.

Skills

Management Experience

Client-Focused Solutions

Communication Skills

Critical Thinking

Problem-Solving Skills

Delegation Skills

Ability to Work Under Pressure

Flexibility

Education

3-5 Years Management Experience

Tools

Outlook

Word

Excel

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Account Specialist in Kelowna to the Scandi Family!

You will be taking care of a specific client portfolio of 8 sites. Travel will include weekly and bi-weekly visits with this decreasing to monthly visits to remote areas in the winter across Kelowna, Vernon, Salmon Arm, Westbank, Penticton, Kamloops, and Merritt. Business hours are Monday to Friday 8am - 4:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.

What’s in it for you:

• Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

Reporting into the Regional Director, you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• Site Visits: Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards.
• Account Management: Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times.
• People Management: Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including scheduling, conflicts, hiring, training, performance management, and disciplinary action.
• Operations Management: Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI’s to ensure they are met or exceeded.
• Owner Operator Management: Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required.
• Financial Administration: Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis.

What you’ll need to succeed:

• Minimum 3-5 years management experience.
• Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect.
• Possess the ability to work with multiple software platforms and applications.
• Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required.
• Excellent critical thinking and problem-solving skills.
• General understanding of financial principles, including budgeting and profitability.
• Strong delegation skills with the ability to motivate and resolve employee issues.
• Must be able to work under pressure with a sense of urgency.
• Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible overnights and weekends required).
• Reliable vehicle and valid driver’s license in good standing.

Additional Job Details:

• Must be available 24/7 in case of emergency or client needs.
• Competitive wages are offered as per industry standards.
• iPad, cell phone, and computer provided.
• Company vehicle and fuel card provided.

Our interview process:

• 20 minute preliminary phone interview with our Recruiter.
• 20-40 minute to an hour assessment (depending on optional practice questions or breaks).
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role.

At Scandinavian Building Services, we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds, and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.