Account Solution Engineer, Public Sector, Canada

Salesforce, Inc..; Ontario; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Salesforce, Inc. seeks an Account Solution Engineer for the Canadian Public Sector, specializing in government transformation projects. You will leverage your technical and presentation skills to develop solutions that meet client needs. Join a dynamic environment that prioritizes innovation and collaboration across teams.

Qualifications

• 5+ years of experience with Canadian public sector organizations, particularly the Federal Government.
• Experience in digital transformation and solution engineering.
• Valid Salesforce certification required.

Responsibilities

• Coordinate and lead the solution cycle in collaboration with teams.
• Understand client needs and establish Salesforce's product as the best solution.
• Convey deep understanding of the Federal Government's technology related to Salesforce.

Skills

Technical skills

Presentation skills

Interpersonal communication

Time management

Research skills

Education

Salesforce certification

Degree in relevant field

Job description

Account Solution Engineer, Public Sector Canada

Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the Canadian Public Sector, specifically the Canadian Federal Government? Do you have deep experience in complex Federal transformation projects? Come join us on the Canadian Public Sector Solution Engineering team! Through collaboration with the client, the Products team, Professional Services team, and our implementation partners, the Solution Engineers (SE) develop thoughtful point-of-views that help our clients connect with their citizens in new ways. This unique perspective creates an opportunity for the SE to interact with the entire citizen lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions then the Solution Engineering team is the role for you.

The Solution Engineer must have a strong desire to demonstrate their technical and/or presentation and persuasive skills related to positioning the Salesforce solutions, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” , “Sales Engineer” or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. Account Solution Engineers are mapped to specific territories and their respective Account Executives, but often work across territories when demand and time permit.

You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Account Solution Engineer will act as a trusted advisor to our customers while aiding the client’s transformational journey.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.

• Understand the client’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.

• Convey a deep understanding of the client’s industry (Federal Government in this case) and technology as it pertains to Salesforce’s solutions.

• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.

• Attain quarterly and annual objectives assigned by management.

• Respond efficiently to RFxs (RFPs, RFIs and ITQs etc…).

• Lead the technical side of the sales cycle.

• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

• Design and share reusable assets for the broader SE and Sales teams, such as presentations, demos, and videos

Required Qualifications:

• 5+ years combined experience working with Canadian public sector organizations specifically the Federal Government, and/or with Salesforce solutions, currently has at least one valid Salesforce certification, and a good understanding of Artificial Intelligence and its applicability to the Federal Government,

• Experience as a participant in Digital Transformation strategies, enterprise consulting and delivering increased success to their customers,

• 5+ years of solution engineering, consultancy, delivery, or practical on-the-job experience that maps to responsibilities listed above,

• Proven oral, written, presentation, and interpersonal communication and relationship skills (bilingualism is an asset but not mandatory - French & English),

• Proven time management skills in a dynamic team environment,

• Ability to work as part of a team to tackle problems in dynamic, energising environments,

• Inquisitive, curious, practical, and passionate about technology and sharing knowledge,

• Good at researching and experimenting, love to concentrate on a particular topic, and tackle puzzles,

• Good at explaining ideas and finding ways to keep people’s attention through story telling,

• Willing and able to travel occasionally,

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, relevant market experience, volunteer work, public sector experience, etc.),

• At least one relevant Salesforce certification (Administrator, Service Cloud, Experience Cloud) and consulting experience is required