Account Solution Engineer

Salesforce, Inc.; Toronto; On-site; CAD 120,000 - 161,000; Full time

Job summary

Salesforce, Inc. is seeking a Solution Engineer in Ontario to translate complex business needs into Salesforce solutions and lead live product demonstrations for customers.

You will collaborate with Account Executives and Services teams to craft strategic proposals and showcase connected experiences across Salesforce platforms. Required are a BS in CS/SE/MIS or equivalent and at least 2 years of professional experience, plus strong communication skills.

Qualifications

• B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience.
• Knowledge of relational databases and web technology.
• Solid oral, written, presentation, collaboration and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Minimum of 2 years of professional experience.

Responsibilities

• Business Problem Solving: define problems, drive innovative ideas and next steps.
• Innovation Management: evaluate solution options and drive consensus.
• Connect Experiences: demonstrate Salesforce solutions via demos.
• Deliver strategic solutions by presenting transformational pitches with live product demos.
• Discover business needs and position Salesforce to achieve objectives.
• Build and present customized Salesforce solutions to multiple personas.
• Convey understanding of customer architecture as it relates to Salesforce.
• Lead cross‑functional solution guides aligned to opportunity strategy.
• Develop and deliver customer story aided by Salesforce technologies.
• Participate in product, sales, and training to maintain knowledge.

Skills

BS Computer Science

Software Engineering

MIS or equivalent

2+ years professional experience

Relational databases

Web technology

Oral and written communication

Presentation skills

Interpersonal collaboration

Education

B.S. Computer Science, Software Engineering, MIS or equivalent

Tools

Salesforce Certifications

HTML basics

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sales Organization and Verticals

Our Sales Organization is made up of the business segments below. Within these business segments, the teams sell across multiple verticals and there are teams that sell specifically into one industry or vertical. Verticals include: Financial Services, Healthcare & Life Sciences, Manufacturing, Retail & Consumer Goods, Communications Media & Technology, Consumer Business Services, Public Sector, Professional Services, Slack, Mulesoft, Tableau, Specialization Cloud, Enterprise Corporate Sales and .ORG (Non Profit & Education). In addition, we have Core Teams that sell the entire Salesforce Platform and our Co Prime teams specialize in a specific cloud solution including but not limited to Service Cloud, Marketing Cloud, Commerce Cloud, Heroku or Quip. Solution Engineers typically align with the below business units.

Solution Engineer Overview

The Solution Engineer is a role that we often hire at Salesforce. If you are interested in any type of Solution Engineering role, you’ve come to the right place. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Note some of these positions may be office‑based, office‑flexible or remote depending on the team. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting and technology is used every day to drive innovation.

Responsibilities

• Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
• Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators.
• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.
• Solutioning is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate.
• Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value.
• Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions.
• Orchestrate and lead cross‑functional solutions guides, and align them to the opportunity strategy.
• Develop and deliver the story of the customer experience aided by Salesforce technologies.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
• Ability to travel based on territory alignment and region.

Required Qualifications

• B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required.
• Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Knowledge of related applications, relational database and web technology
• Solid oral, written, presentation, collaboration and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied political environments
• Minimum of 2 years of professional experience

Preferred Qualifications

• Salesforce Certifications
• Previous experience as a solution/sales engineer for a CRM company or similar technology
• Basic programming experience in HTML and other web based technologies

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. For Ontario-based roles, the base salary hiring range for this position is CAD 120,050 to CAD 160,580 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. This posting is to fill a vacancy on our team, unless otherwise noted.