Account Servicing Specialist - Pre 30 Day Collections

Veros Credit; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in automotive financing is seeking an Account Servicing Specialist for their Pre 30 Day Collections team. The role involves helping customers manage their auto loan accounts effectively, ensuring compliance with regulations, and negotiating payment options. Ideal candidates will have experience in collections, strong communication skills, and be bilingual. This position offers competitive hourly pay, numerous benefits, and a collaborative work environment.

Benefits

Medical, Dental, and Vision Insurance

Employee Assistance Program (EAP)

401(k) Plan

Paid Time Off (PTO)

Quarterly lunches

Office Starbucks Coffee/Latte/Espresso Machine

Qualifications

• 1+ years experience in collections, preferably in subprime consumer lending.
• Ability to read, interpret and apply collections regulations.
• Ability to thrive in a fast-paced work environment.

Responsibilities

• Service auto loan accounts less than 30 days delinquent.
• Negotiate payment arrangements and document all activities.
• Utilize skip tracing tools to locate delinquent borrowers.

Skills

Bilingual (English/Spanish)

Effective communication

Negotiation skills

Problem-solving

Education

High School Diploma or GED

Job description

Account Servicing Specialist - Pre 30 Day Collections

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Account Servicing Specialist - Pre 30 Day Collections

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This range is provided by Veros Credit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $22.00/hr

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some Of Our Benefit Offerings Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!
  
  

About The Position

The Account Servicing Specialist (Pre 30’s) will be responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.
  
  

Requirements

• Bilingual (English/Spanish) required.
• 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
  
  

Salary: $17.00 - $22.00 per hour + Bonus

#VHP

Veros Credit, LLC is an equal opportunity employer.

• This Organization Participates in E-Verify
  
  

Keywords

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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