Account Servicing Specialist - 90+ Day Collections

Veros Credit; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services firm is seeking an Account Servicing Specialist to manage auto loan accounts that are delinquent for over 90 days. This role involves communication with borrowers, negotiating payment arrangements, and ensuring compliance with collections regulations. Ideal candidates will have a strong background in collections and effective negotiation skills, providing a supportive balance between adherence to policy and customer engagement. The company offers competitive hourly rates and an array of employee benefits.

Benefits

Medical, Dental, and Vision Insurance

Life Insurance

Flexible Spending Accounts (FSA)

401(k) Plan

Tuition Reimbursement

Paid Time Off (PTO)

Qualifications

• 5+ years of experience in the collections field, preferably in subprime lending.
• Ability to read and apply collections regulations.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Responsible for servicing auto loan accounts that are 90+ days delinquent.
• Negotiate payment arrangements with borrowers.
• Document account information and collection activities.

Skills

Effective communication

Negotiation

Problem-solving

Education

High School Diploma or GED

Job description

Account Servicing Specialist - 90+ Day Collections

Join to apply for the Account Servicing Specialist - 90+ Day Collections role at Veros Credit

Account Servicing Specialist - 90+ Day Collections

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Join to apply for the Account Servicing Specialist - 90+ Day Collections role at Veros Credit

This range is provided by Veros Credit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

22.00 / hr - $30.00 / hr

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• And a lot more!

About The Position

The Account Servicing Specialist (90+ Days) will be responsible for servicing auto loan accounts that are 90+ days delinquent and documenting all collection activities utilizing loan servicing software.

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Requirements

• 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Veros Credit, LLC is an equal opportunity employer .

• This Organization Participates in E-Verify

Keywords

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

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