Account Services Specialist - NAM

Arc'teryx Equipment; North Vancouver; Hybrid; CAD 62,000 - 77,000; Full time

Benefits offered by this job

RRSP matching

ESPP

Paid time off

Wellness time

Parental leave top-up

Employee discounts

Development programs

Job summary

Arc'teryx Equipment in North Vancouver seeks an Account Services Specialist - NAM to own allocation and fulfillment for top wholesale accounts. You will translate constrained supply into prioritized decisions, protect service levels, and manage risks with planning and commercial partners.

You will collaborate across Demand, Supply, and Commercial teams in a fast-paced global supply chain, building expertise in inventory, timing, and multi-account coordination from our North Vancouver office with

Qualifications

• Bachelor’s degree in business, supply chain, or related field.
• 2–5+ years in Allocation, Wholesale Operations, or similar supply chain role.
• Understanding of orderbook management: prebook, in-season, replenishment.
• Knowledge of fill rate and service level with inventory constraints.
• Experience managing large volumes of orders across multiple accounts.
• Strong Excel and data analysis skills; able to investigate issues.
• Worked with SAP or an ERP system; familiar with advanced planning tools.

Responsibilities

• Own end-to-end allocation and fulfillment for top wholesale accounts.
• Balance service levels with inventory availability and prioritization.
• Provide visibility into order status and risks to stakeholders.
• Align with Wholesale Sales, forecast analysts, and buyers on timing.
• Collaborate with Demand, Supply, and Commercial planning to resolve risks.

Skills

Excel

Data analysis

Clear communication

Education

Bachelor's degree in business or related field

Tools

SAP

ERP system

o9

Blue Yonder

Anaplan

Oracle

Job description

Capability Area : Wholesale Planning & Account Services - NAM

Your Opportunity at ARC’TERYX:

As a Account Services Specialist - NAM , you own the end-to-end allocation and fulfillment for top-tier wholesale accounts, translating constrained supply into clear, prioritized decisions that protect service levels and account relationships. You are the primary planning partner to our key accounts , t he person who surfaces risk early, drives order prioritization, and keeps delivery commitments and risks visible to planning and commercial . This role offers hands‑on ownership of complex, high-volume account management and the opportunity to build deep expertise at the intersection of supply, demand, and commercial planning. You will develop your ability to influence cross‑functional partners , navigate ambiguity, and deepen your analytical capabilities in a fast‑paced, global supply chain environment.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

The Wholesale Planning & Account Services - NAM team leads the regional wholesale channel planning cycle end to end, bringing together merchandise planning, demand planning, and inventory allocation to support wholesale partners and deliver on regional business priorities. The team works closely with Commercial, Global Inventory Planning, Global Merchandise Planning, and omni‑channel planning teams to translate account needs, market insights, and inventory considerations into coordinated plans that support order management, replenishment, and in‑season decisions. Together, the team helps ensure wholesale accounts receive the right product, in the right quantities, at the right time, while reflecting regional nuances and strengthening cross‑functional alignment.

Department : Regional Supply Chain – NAM

Capability Area : Wholesale Planning & Account Services - NAM

Location: North Vancouver

Your Opportunity at ARC’TERYX:

As a Account Services Specialist - NAM , you own the end-to-end allocation and fulfillment for top-tier wholesale accounts, translating constrained supply into clear, prioritized decisions that protect service levels and account relationships. You are the primary planning partner to our key accounts , t he person who surfaces risk early, drives order prioritization, and keeps delivery commitments and risks visible to planning and commercial . This role offers hands‑on ownership of complex, high-volume account management and the opportunity to build deep expertise at the intersection of supply, demand, and commercial planning. You will develop your ability to influence cross‑functional partners , navigate ambiguity, and deepen your analytical capabilities in a fast‑paced, global supply chain environment.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Wholesale Planning & Account Services - NAM team leads the regional wholesale channel planning cycle end to end, bringing together merchandise planning, demand planning, and inventory allocation to support wholesale partners and deliver on regional business priorities. The team works closely with Commercial, Global Inventory Planning, Global Merchandise Planning, and omni‑channel planning teams to translate account needs, market insights, and inventory considerations into coordinated plans that support order management, replenishment, and in‑season decisions. Together, the team helps ensure wholesale accounts receive the right product, in the right quantities, at the right time, while reflecting regional nuances and strengthening cross‑functional alignment.

If you were in the Account Services Specialist - NAM role now, here are some of the core activities you would be doing:

• Owning the end-to-end allocation and fulfillment process for top-tier wholesale accounts, maintaining accurate order prioritization and optimizing shipment timing and phasing
• Executing allocation strategy under constrained supply, balancing service level commitments with inventory availability and making clear prioritization decisions
• Providing visibility into order status, risks, and delivery outlook to internal and external stakeholders
• Partnering closely with Wholesale Sales, key account buyers, and forecast analysts to align on delivery timing, manage account expectations, and navigate orderbook changes and trade‑offs
• Collaborating cross‑functionally with Demand Planning, Supply Planning, and Commercial to proactively identify and resolve risks to key account fulfillment

Here are some of the things you could be working on in the future:

• Refining allocation rules and prioritization frameworks to improve service level consistency across the wholesale account base
• Building account‑level reporting and risk visibility tools that support faster, more informed fulfillment decisions
• Contributing to process improvements that scale across the regional wholesale planning team

Are you our next Account Services Specialist - NAM?

• You have a bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
• You have 2-5+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role, preferably in the apparel or consumer goods industry
• You have a solid understanding of orderbook management, including prebook, in‑season, and replenishment order types
• You have a working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment
• You have experience managing large volumes of orders across multiple accounts with strong attention to detail
• You have strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues
• You have worked knowledge of SAP or an equivalent Enterprise Resource Planning (ERP) system
• You have experience with advanced planning tools such as o9, Blue Yonder, Anaplan, Oracle (preferred)
• You communicate clearly and confidently with cross‑functional partners, and can navigate account‑level trade‑offs and competing priorities

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender‑affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top‑up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill‑building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

A reasonable estimate of the pay range is CAD$62,000 - CAD$77,000 at the time of this posting. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.