Account Service Representative

Job Summary

Job Description

What is the opportunity?

As an Account Service Representative, you will be responsible for processing routine data entry and online input of transactions using a basic understanding of products and processes. Activities may also include balancing transactions and deposits received from clients and branches, with an emphasis on throughput, accuracy, and productivity.

Day Shift: 6am-5pm – depending on the task

What will you do?

• Examine all documents for completeness and take full responsibility for the quality and accuracy of daily responsibilities, tasks, and activities, ensuring a focus on enhanced client experience.
• Receive training on various processes, including processing different types of data and reception.
• Be comfortable with computer applications and multitasking across various programs.
• Follow operational risk policies, procedures, standards, and guidelines diligently.
• Take personal accountability for your career development by participating in weekly coaching sessions and aiming for high achievement.
• Prepare and pack outgoing/incoming cash parcels.
• Unpack and sort incoming parcels and cash deposits from armored car carriers.

What do you need to succeed?

Must-have:

• A passion for clients and their needs.
• Data entry skills.
• Ability to work under tight deadlines and stay organized.
• Flexibility to work different hours within business hours.
• Ability to work in a fast-paced, secure environment, either sitting or standing for the entire shift, and perform physically demanding roles, including lifting up to 40-50 lbs.

What’s in it for you?

We thrive on the challenge to be our best, foster progressive growth, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• Supportive leadership that fosters your development through coaching and growth opportunities.
• Opportunity to make a meaningful and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to take on greater roles progressively.
• Chance to build close relationships with clients.
• Access to various job opportunities across different business areas and geographies.

#LI-POST

Job Skills

Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Operational Delivery, Time Management

Additional Job Details

Address: MANITOBA CASH SERVICES CENTRE, 195 FORT ST, WINNIPEG

City: WINNIPEG

Country: Canada

Work hours/week: 0

Employment Type: Part-time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Casual

Pay Type: Salaried

Posted Date: 2025-04-25

Application Deadline: 2025-05-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We strive to create a supportive environment where employees can perform at their best, collaborate effectively, innovate, and grow professionally. We are committed to policies and programs that foster respect, belonging, and opportunity for all.

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