Account Service Representative

RBC; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

A financial institution in Montreal is seeking an Account Service Representative. The role requires bilingual proficiency in English and French, focusing on data entry and transaction processing. Responsibilities include managing workload, providing consistent service to partners, and working in a high-volume, deadline-driven environment. This casual part-time position offers professional development opportunities and a dynamic team atmosphere.

Benefits

Opportunity for meaningful impact

Flexible work/life balance options

Comprehensive training in financial services

Qualifications

• Efficient and accurate data entry skills are essential.
• Ability to lift parcels up to 40 pounds is required.
• Must work within high-volume environments and meet strict deadlines.

Responsibilities

• Process routine data entry and online input of transactions.
• Provide service to partners while respecting department deadlines.
• Examine documents for completeness and accuracy.

Skills

Client focus

Bilingual in English and French

Strong problem-solving skills

Job description

Job Summary

Job Description

The Account Service Representative is responsible for processing routine data entry and online input of transactions using a basic understanding of products and processes. Activities may also involve balancing transactions and deposits received from clients and branches, with an emphasis on throughput, accuracy, and productivity.

Work Schedule: Day Shift – Monday to Friday, available from 7:30 am to 6:00 pm. On-site work required 100% of the time, with a maximum of 37.5 hours per week.

Key Responsibilities:

• Provide consistent service to partners (Business Deposit, Cash Supply, ATM, BMO), respecting department deadlines for shipping/receiving parcels and preparing deposits.
• Cross-train in adjoining departments (CP, BD, BPS, ATM).
• Examine documents for completeness and accuracy, escalating discrepancies as needed.
• Identify and recommend solutions to recurring errors and servicing gaps to the Team Leader or ACC Liaison Officer.
• Manage workload to meet established benchmarks, contributing to achieving business SLAs/KPIs.
• Follow operational risk policies, procedures, standards, and guidelines diligently.

Minimum Requirements:

• Client focus with efficient and accurate data entry skills.
• Bilingual in English and French, as service will be provided in both languages.
• Ability to lift parcels weighing up to 40 pounds.
• Strong problem-solving skills and the ability to prioritize tasks quickly.
• Ability to work within high-volume, strict deadline environments.

Preferred Skills:

• Knowledge of products supported by the team, such as Commercial Deposit Processing and Cash Processing.

What’s in it for you?

We foster a challenging and growth-oriented environment, emphasizing teamwork, professional development, and community impact. Our benefits include:

• Opportunity to make a meaningful impact.
• Work in a dynamic, collaborative, high-performing team.
• Progressive career advancement opportunities.
• Comprehensive training in financial services.
• Flexible work/life balance options.
• Engaging and challenging work assignments.

Job Skills: Communication, Critical Thinking, Customer Service, Interpersonal Skills, Operational Delivery, Process Improvement, Time Management

Additional Details:

• Location: 1 Place Ville Marie, Montréal, Canada
• Work Hours/Week: 0 (Part-time)
• Employment Type: Casual
• Platform: Technology and Operations
• Pay Type: Salaried
• Posted Date: 2025-07-25
• Application Deadline: 2025-08-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline.

Inclusion and Equal Opportunity Employment:

At RBC, we value diversity and inclusion, fostering a workplace where all employees feel supported, respected, and valued. We are committed to creating an environment that promotes collaboration, innovation, and professional growth for everyone.