Account Service Manager

RESULTICKS; Waterloo; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Account Service Manager to lead client projects and omnichannel marketing campaigns. In this dynamic role, you will collaborate with account management and technical teams to ensure successful execution and delivery of innovative solutions. Your expertise in digital marketing and project management will be crucial as you engage with clients, analyze data, and drive campaign performance. This position offers a unique opportunity to work in a global organization, where your contributions will directly impact customer satisfaction and business growth. If you're passionate about marketing and eager to make a difference, this role is perfect for you.

Qualifications

• 3+ years of experience in Client Services or Account Management.
• Ability to manage multiple initiatives and work with multidisciplinary stakeholders.

Responsibilities

• Coordinate with teams to ensure timely delivery of client projects.
• Manage end-to-end omnichannel digital marketing campaigns.

Skills

Digital Marketing

Project Management

Data Analysis

Communication Skills

Problem-Solving

Client Services

Negotiation Skills

Creativity

Education

Bachelor's Degree in Communication

Bachelor's Degree in Marketing

Bachelor's Degree in Business

Bachelor's Degree in Computer Science

Bachelor's Degree in Data Science

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Account Service Manager

Job Function: Account Manager / Campaign Manager

Role Type: Full-time

Location: Major Metro Area, Canada Or USA

Reporting To: Head of Customer Success

Stakeholders: Customer Success / Sales / Product

About Resulticks

Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through connected experiences. Outcomes-focused and enabled by its proprietary cookie-independent identity resolution technology, Resulticks equips brands to make a transformational leap to true omnichannel engagement. With its AI-powered, customer-centric approach, it is changing how brands worldwide reach, acquire, and retain satisfied customers. Resulticks Solution Inc. is headquartered in New York City.

Candidate Profile

As an Account Service Manager, you will coordinate with the account management and technical teams to ensure on-time delivery of client projects. You will be responsible for the smooth execution of omnichannel marketing campaigns. You will serve as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables, and billing for Resulticks clientele. The ideal candidate is comfortable working for a global organization with team members and stakeholders in multiple time zones, meaning that you’re happy to have a flexible work schedule that will occasionally include early morning or late evening meetings with colleagues in Asia Pacific.

Key Responsibilities

1. First 90 Days, complete the Resulticks employee training program with flying colors.
2. Become a subject matter expert in Resulticks’ capabilities and services, with the ability to effectively communicate all offerings to the clients.
3. Gather clients’ campaign requirements while suggesting ideas for improved communication and customer engagement.
4. Communicate clients’ desired outcomes to the internal development teams.
5. End-to-end omnichannel digital marketing campaign management.
6. Setup and execution, A/B testing, performance assessment, data analysis, and reporting.
7. Work closely with the project team, continuously monitor projects and campaigns to identify potential issues and opportunities for elevating outcomes.
8. Ensure the effectiveness of communication as well as campaign execution as per the SOW.
9. Ensure adherence to project timelines, procedural best practices, quality standards.
10. Manage client projects and campaigns, making sure they are completed and profitable.
11. Manage customer expectation with respect to deliverables.
12. Manage the invoicing and billing process for existing accounts.

Pre-Requisites

1. A bachelor’s degree in a relevant discipline: Communication, Marketing, Business, Computer Science, Data Science, etc.
2. Ad Agency experience, a minimum of 3 years in Client Services or Account Management.
3. Ability to “talk shop” with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.
4. Digital marketing campaign management experience (general knowledge of digital design a plus).
5. Expertise should include email, SMS, social media, etc.
6. Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.
7. Personable with good project management, analytical and problem-solving skills.
8. Phenomenal written and oral communication, plus great presentation & negotiation skills.
9. Must be energetic, self-motivated, and flexible.
10. Used to working with multidisciplinary stakeholders.
11. Expertise in general business applications including PowerPoint, Excel, and Word.
12. Must have authorization to work in Canada or the United States.

Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.