Account resolution specialist

Xplore Inc.; Town of Woodstock; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading broadband service provider is seeking an Account Resolution Specialist in Woodstock, NB. You will manage collections calls, disputes, and ensure excellent customer service in a fast-paced environment. The ideal candidate has strong analytical skills, experience in accounts receivable, and a commitment to customer care. Competitive job opportunity in a supportive and accessible environment.

Qualifications

• 1-2 years of relevant experience in a credit/collection’s role.
• Ability to handle inbound and outbound calls.
• Attention to detail and goal-oriented.

Responsibilities

• Handle collections inbound and outbound calls.
• Reconcile customer disputes related to outstanding balances.
• Respond to email communications in a timely manner.

Skills

Knowledge of Microsoft Excel

Analytical skills

Interpersonal skills

Accounts Receivable Knowledge

Customer service commitment

Education

Post-secondary education (Community College)

Tools

CRM system (e.g., Salesforce)

Job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are looking for an Account Resolution Specialist to join our team at our office in either Fredericton or Woodstock, NB, or Cornwall, ON. This position will be responsible for handling collections inbound and outbound calls, billing and administration for Xplore Inc. subscriber accounts.

Key responsibilities include:

• Fast pace, high volume environment of inbound and outbound calls from and to delinquent Subscriber accounts.
• Answer all cases and email communication as required on a timely basis
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Other responsibilities as deemed necessary by the department.

The ideal candidate will possess:

• Knowledge of Microsoft Excel, Outlook, and Word
• Well-developed analytical skills with an acute attention to detail
• Strong interpersonal and communication skills
• Accounts Receivable Knowledge/experience
• Knowledge of Billing & Collection Procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Post-secondary education (Community College) and a minimum of 1-2 years of relevant experience in a credit/collection’s role, or an equivalent combination of training and experience
• Experience with a CRM system such as Salesforce is a definite asset
• Bilingualism is an asset

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.